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Full-time, 40 hours per week, evening shift, 12:00PM, 8:00PM, Tuesday-Saturday
About HNL Lab Medicine:
Headquartered in Allentown, Pa operating for over 20 years, HNL Lab Medicine is a leading multi-regional, full-service medical laboratory providing testing and related services to physician offices, hospitals, long-term care facilities, employers, and industrial accounts.
Our patients are more than just test tubes. We understand the impact each test we analyze has on our patients' lives and we never take that responsibility lightly. We operate more than 50 patient service centers in Pennsylvania and work with more than 10 hospital systems.
SUMMARY:
The primary focus of the Customer Service Representative II is to engage in cheerful, clear, effective, and seamless communication with both internal and external customers, providers, and patients. This role focuses on achieving a one call resolution and ensures a personalized experience such that the customer wants to continue to use HNL Lab Medicine as their laboratory of choice.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
High school diploma or GED. Call center and/or Clinical experience preferred.
What We Offer – Benefits & Perks
Full Time
$37k-47k (estimate)
01/14/2023
04/26/2024
hnl.com
Allentown, PA
200 - 500
The job skills required for Customer Service Representative II include Customer Service, Call Center, Billing, Life Insurance, Flexibility, Customer Contact, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative II positions, which can be used as a reference in future career path planning. As a Customer Service Representative II, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative II. You can explore the career advancement for a Customer Service Representative II below and select your interested title to get hiring information.