Join our team at HME Specialists as a Full-Time Customer Service Representative at our Albuquerque, New Mexico location. This exciting position offers the opportunity to make a real difference in the lives of our customers by providing exceptional service and support. As a problem solver and empathetic individual, you will have the chance to assist customers with their medical supply needs, ensuring they receive the products they require in a timely and efficient manner.

As a Customer Service Representative, you will have the opportunity to engage with our customers on a daily basis, building strong relationships and providing personalized solutions. You will be the face of our company, representing our customer-centric values and ensuring that every interaction is positive and professional.

You will also have the opportunity to work in a fast-paced, energetic, and forward-thinking environment, where your input and ideas are valued. Join our team and become a part of our customer-focused culture where excellence in service is celebrated. You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, and Paid Time Off. Be a part of our team and apply today!

We strive to help each patient reach their highest level of medical independence by delivering equipment and services seamlessly, with exceptional care.

As a Full-Time Customer Service Representative at HME Specialists in Albuquerque, New Mexico, you will play a vital role in ensuring smooth and efficient operations. Answering and distributing incoming telephone calls, you will use your excellent communication skills to obtain complete and accurate information for patient demographics. Your attention to detail will be crucial as you verify insurance benefits/eligibility and obtain authorization if necessary. By ensuring the intake process is completed accurately, you will contribute to clean claim submissions.

In this role, you will have the opportunity to assist walk-in customers and speak with customers both over the phone and in person. You will receive orders for delivery, pick-up, discontinuance, maintenance, or changes in service. Your ability to determine charges and coverage for the requested service, as well as collect co-pays, will be invaluable. With exceptional data entry skills, you will insert information into the system while documenting complaints of service and equipment failures.

Your empathy and problem-solving skills will shine as you speak with dissatisfied customers, coordinating the correction of their complaints and ensuring service recovery. By providing exceptional customer service, you will contribute to the overall success of our company and the satisfaction of our valued customers. Join our team and make a difference in the lives of others.

To be successful as a Customer Service Representative at HME Specialists, you will need a range of skills and qualities. While previous homecare or medical office experience and/or knowledge of Medicare is preferred, it is not required. What is essential is excellent telephone and communication skills. As a representative of our company, you will be the first point of contact for our customers, so your ability to listen attentively, provide clear information, and address their concerns will be key.

Attention to detail is crucial in this role, as you will be responsible for obtaining accurate information for patient demographics, verifying insurance benefits/eligibility, and documenting complaints. Being able to multi-task in a fast-paced environment is also important, as you will be answering calls, assisting walk-in customers, and inputting data into our information system simultaneously. Basic computer knowledge is necessary, as you will be required to use various software and tools. Being bilingual is a plus, as it will enable you to assist a wider range of customers effectively.

If you are a problem solver with strong interpersonal skills and a customer-centric mindset, we encourage you to apply for this position.

If you think this job is a fit for what you are looking for, great! We're excited to meet you!