Position Summary: Assist department chair with all communications, both external and internal, regarding the needs of the clients in the estate planning department. This position requires strong interpersonal skills and exceptional organizational skills.
Essential Duties and Responsibilities:
1. Perform all responsibilities, services, and activities ethically, competently, efficiently, and honestly, in keeping with applicable law and firm policies, including those set forth in the Hinkle Law Firm LLC Employee Handbook
2. Answering phone calls, scheduling meetings/appointments and email communication with clients.
3. Monitor work flows and due dates to ensure all deadlines are met.
4. Lead support group meetings and provide guidance to team members.
5. Create working files for client projects, including new client matter forms/conflict check forms and change of data forms.
6. Provide high level administrative support, client interaction, managing multiple calendars, scheduling, and document production and maintenance.
7. Prepare and organize materials for client and internal meetings. Produce documents with attention to detail. Assist with end of year projects.
8. Provide personal assistance to department chair with organization of projects and calendar, including scheduling, billing, filing, and managing work flows.
9. Communicate critical information by conveying that information clearly, accurately, honestly and concisely in accordance with firm and practice area policies and procedures.
10. Strive for an error free work environment while exceeding goals and expectations

Knowledge, Skills and Abilities Required:
1. College degree required or significant applicable experience in lieu of degree.
2. Excellent interpersonal skills with attorney, staff, and clients

3. High level of proficiency with Microsoft Office Products to include Outlook, Word, and Excel.

4. Must have strong organizational and time management skills. Attention to detail is critical.
5. Ability to learn new tasks and responsibilities, and willingness to ask for assistance and seek further training when needed.
6. Must maintain the highest level of professionalism, confidentiality and integrity.
7. Must be able to work in a deadline driven environment with the ability to multitask and balance priorities between conflicting assignments.
8. Must be able to professionally confront issues with team members and attorneys.
9. Empathy, compassion, accountability and trust are needed to be effective in this role.
Working Hours:
1. The position is generally Monday through Thursday, 9 hour days and ½ days on Friday. Occasional overtime may be required to support the needs of the department.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential duties, responsibilities or requirements.