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Department:
Customer Service
FLSA Status:
Hourly Nonexempt
Location:
Atlanta, GA | KFTY
Position Level:
Entry Level
Reports To:
Customer Service Manager
Schedule:
Full-time & Part-time
(All Shifts)
The Customer Service Representative (CSR) embodies all of the warm and welcoming qualities of Sensational Southern Service that assures guests are treated with an exceptional service experience on each interaction. As the first impression that customers of Hill Aircraft are greeted with, the CSR is empowered to create positive, personable, and memorable interactions with every individual they come in contact with. The Customer Service Representative has an interest in the aviation industry with a passion for customer service.
Position Summary:
The Customer Service Representative (CSR) is an essential position as part of the Customer Service team, performing a number of important duties related to the extraordinary service experience and overall care for guests within the Fixed Base Operation (FBO). The CSR is directly involved in communicating with corporate flight departments, flight crews, aircraft owners, high-profile clientele, vendors, and team members to ensure that requests critical to the successful operation are handled appropriately. The CSR is an exceptional relationship builder and highly outgoing with the drive to provide world-class customer service in aviation. The CSR represents Hill Aircraft in a positive and professional manner, while upholding the values of a family owned legacy aviation business.
Direct Reports:
Primary Responsibilities:
General Qualifications | Knowledge & Experience:
General Qualifications | Skills & Competencies to Be Successful in this Role:
Additional Requirements:
Environment & Work Conditions: The work environment or conditions described below are representative of those encountered while performing the essential functions of this position and may vary on a given day depending on needs.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice based on the needs of the department and company. To perform this job successfully, the candidate will possess a proficient level of the knowledge, skills, and abilities listed within this description. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Full Time
$41k-51k (estimate)
04/25/2024
05/10/2024
hillaircraft.com
ATLANTA, GA
100 - 200
1955
Private
GUY F HILL JR
$10M - $50M
Business Services
The following is the career advancement route for CUSTOMER SERVICE REPRESENTATIVE (CSR) positions, which can be used as a reference in future career path planning. As a CUSTOMER SERVICE REPRESENTATIVE (CSR), it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CUSTOMER SERVICE REPRESENTATIVE (CSR). You can explore the career advancement for a CUSTOMER SERVICE REPRESENTATIVE (CSR) below and select your interested title to get hiring information.