You haven't searched anything yet.
Description
JOB SUMMARY
This job partners with assigned Client Managers to maintain and grow existing Small Group business and ensure that positive account relationships are maintained.
The incumbent assists in the preparation of proposals, meeting materials and / or sales collateral during the account renewal process.
Evaluates, recommends and implements processes to ensure that account objectives are met. Serves as the sales liaison between group administrators and producers, and the Organization's internal departments for problem resolution.
ESSENTIAL RESPONSIBILITIES
Partner with assigned Client Manager(s) to maintain and grow existing business and ensures positive account relationships are maintained.
Assist in the preparation of benefit design analysis for specialized proposals and quotes.
Develop detailed specifications for implementation of new products for clients. May conduct enrollment meetings during the account renewal process.
Analyze operational business problems and provide problem resolution and effect change to all facets of the company. (i.
e. address benefit and administrative issues and recommend alternative solutions for the account, etc.)
Leverage internal resources to bring the best service and problem resolution to assigned accounts.
Work closely with Client Installation and Enrollment teams responsible for account processing and set-up to ensure accurate and seamless service delivery.
Develop documents and processes to ensure effective communication via work plans for all account implementation activities.
Support customers during the implementation of sales contracts and throughout the relationship by resolving difficult issues in a timely and professional manner;
taking responsibility for customer satisfaction and loyalty.
Other duties as assigned or requested.
EDUCATION
Required
High School Diploma / GED
Substitutions
None
Preferred
Bachelor's Degree in Business Administration / Management
EXPERIENCE
Required
2 - 4 year relevant, progressive experience in the area of specialization
Preferred
None
LICENSES AND CERTIFICATIONS
Required
State specific Producers License for Life, Accident & Health
Preferred
None
SKILLS
Service orientation
Diligence
Problem solving
Communication
Drive for results
Evaluates critically
Influence, persistence and resilience
Planning and organizing
Language (Other than English)
None
Travel Required
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office-Based
Teaches / trains others regularly
Occasionally
Travel regularly from the office to various work sites or from site-to-site
Occasionally
Works primarily out-of-the office selling products / services (sales employees)
Never
Physical work site required
Lifting : up to 10 pounds
Occasionally
Lifting : 10 to 25 pounds
Rarely
Lifting : 25 to 50 pounds
Never
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.
In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation / gender identity or any other category protected by applicable federal, state or local law.
Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation / gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities / Women / Protected Veterans / Disabled / Sexual Orientation / Gender Identity ()
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please contact HR Services Online at
Last updated : 2024-04-27
Full Time
Elementary & Secondary Education
$70k-92k (estimate)
04/28/2024
05/11/2024
highmarkhealth.org
ROSEVILLE, CA
15,000 - 50,000
BRAD KRINKE
<$5M
Elementary & Secondary Education
Highmark Health, a Pittsburgh, PA based enterprise that employs more than 40,000 people who serve millions of Americans across the country, is the second largest integrated health care delivery and financing network in the nation based on revenue. Highmark Health is the parent company of Highmark Inc., Allegheny Health Network, and HM Health Solutions. Highmark Inc. and its subsidiaries and affiliates provide health insurance to nearly 5 million members in Pennsylvania, West Virginia and Delaware as well as dental insurance, vision care and related health products through a national network of... diversified businesses that include United Concordia Companies, HM Insurance Group, and Visionworks. Allegheny Health Network is the parent company of an integrated delivery network that includes eight hospitals, more than 2,800 affiliated physicians, ambulatory surgery centers, an employed physician organization, home and community-based health services, a research institute, a group purchasing organization, and health and wellness pavilions in western Pennsylvania. HM Health Solutions focuses on meeting the information technology platform and other business needs of the Highmark Health enterprise as well as unaffiliated health insurance plans by providing proven business processes, expert knowledge and integrated cloud-based platforms. To learn more, please visit www.highmarkhealth.org
More
Show less
The job skills required for Client service manager include Customer Satisfaction, Problem Solving, Customer Support, Analysis, Accountability, etc. Having related job skills and expertise will give you an advantage when applying to be a Client service manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client service manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client service manager positions, which can be used as a reference in future career path planning. As a Client service manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client service manager. You can explore the career advancement for a Client service manager below and select your interested title to get hiring information.
If you are interested in becoming a Client Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Service Manager job description and responsibilities
Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers.
02/12/2022: Kingsport, TN
Client services managers are generally responsible for overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved.
01/27/2022: Knoxville, TN
Client service managers oversee the hiring, orienting, and training of staff for the department.
03/15/2022: Chicago, IL
Their work description also entails supervising and directing the activities of client service employees to ensure they comply with acceptable standards and achieve set objectives.
03/18/2022: Monterey, CA
An client service manager's responsibilities revolve around securing and reaching sales targets, creating business plans, developing strategies, and building positive relationships with clients.
01/19/2022: Pascagoula, MS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Service Manager jobs
The broader and deeper a person's qualifications, the better they are able to develop solutions to complex customer service-related problems.
03/17/2022: Trenton, NJ
Candidates should first apply for an entry-level job that requires customer service, such as working at a retail store or being employed at a call center.
01/21/2022: Washington, DC
Build a strong commitment and resolve to deliver exceptional customer service.
02/15/2022: Grand Forks, ND
Candidates should ensure their resume has all related education, experiences and skills necessary to the client services manager position they are applying for.
02/02/2022: Bangor, ME
Many times skills can be taught, but people must come to the table with certain traits, or no matter how skillful they are, they may still not be effective at delivering an amazing customer service experience.
01/28/2022: Fresno, CA
Step 3: View the best colleges and universities for Client Service Manager.