Description

Job Description: Flight and Customer Service Coordinator

Responsibilities:

• • Promote flyGATEWAY’s commitment to exemplary service and quality by the successful execution of the duties assigned  
  • Support flight operations by scheduling aircraft, students, and instructor resources with weather and operational needs.
  • Liase with maintenance supervisor and management to assure coordinated operations for predicted and unexpected aircraft maintenance
  • Monitor flight schedule to ensure instructors have dispatched and checked in all flights, and complete invoices post-flight.
  • Run billing and student curriculum reports to review for accuracy and correct errors.
  • Complete student account balance collection,
  • Point of contact with university affiliations for student accounts, scheduling and billing.
  • Work with Chief Instructor and Operations Manager to support flight instructors to assure compliance with safety, FAA and customer service standards.
  • Assist in ensuring all security and required documentation is on file for each student prior to flight  
  • Maintain the highest standards of customer service through ongoing staff training and focused attention to the needs of our customers.
  • Answer student/client inquiries and maintain proper paperwork in an organized and prompt manner.
  • Keep the training facility a clean and inviting training space.
  • Manage supply inventory and order as needed
  • Other tasks and duties as assigned.

Qualifications

Qualifications and Competencies 

• Word, Excel, Outlook, and other computer software knowledge required 
• Must be tactful, courteous, and conscience of client needs  
• Ability to multi-task and work in a fast-paced environment  
• Must have excellent organizational and time management skills, along with outstanding verbal and written communication 
• Customer Service experience in a professional environment preferred