Tulsa Community College

in Tulsa, OK

Type: Full-Time
Salary: $15.83 - $16.83 Hourly
Posted: 03/15/2024
Category: Academic Advising

Job Number: 4574F-03-24
Department: Academic Advising
Opening Date: 03/14/2024
Work Schedule: M-Th 9am-6pm, Fri 8am-5pm
Campus: Southeast
About TCC:
Tulsa Community College is committed to creating positive work environments that support the success of the full range of our employees. We believe that employees who feel valued and respected will create policies, programs, practices, and services to effectively meet the needs and exceed the expectations of our students and employees. We are committed to hiring and retaining culturally competent faculty and staff at all levels of the organization who continue to deepen their skills and competencies to serve the full range of our community.
Job Summary
Provide operational and administrative support for the Academic Advising department with an emphasis on providing excellent customer (student) service.
Essential Duties
Serve as a primary point of contact for Academic Advising front office, answering calls and emails and transferring calls/emails to the department.
Tend to the front desk, greeting walk-in visitors and assisting them in answering inquires. Direct visitors as needed to the appropriate department.
Perform general office administration tasks including but not limited to, photocopying, data entry, filing, and records maintenance.
Receive, scan, log, or direct confidential student documents/records, adhering to College, State, and Federal guidelines.
Review and maintain website for campus advising coverage.
Review Starfish alerts and assign flags notices to assigned academic advisor.
Connect students with academic advisors (virtually).
Address academic advising emails, forwarding the assigned academic advisor when necessary (Starfish).
Review and respond to all student Starfish Intake forms.
Maintain records and reports for certification and assessment purposes.
Minimum Qualifications
Associate's degree or equivalent education in any field. Degree requirement may be substituted with equivalent work experience.
One year of related professional work experience, preferably in an academic setting.Interpersonal and customer service skills.
Excellent written and verbal communication skills.
Preferred Qualifications
Experience in higher education.

TCC is an Equal Opportunity Employer