The Airport Senior Operations Manager directs the process and activities of multiple Operations Managers and assists the General Manager and/or the Assistant General Manager in overseeing an airport location within the Operations Division to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency.

The Airport Senior Operations Manager is primarily responsible in assisting the Airport (Assistant) General Manager in the successful delivery and oversight of the Hertz product to internal and external customers. This position helps to provide overall leadership to exempt and non-exempt employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations. The Airport Senior Operations Manager may lead a brand strategy at a particular location, or lead all functions and all brands, depending on the size of the location. 

The key responsibilities and accountabilities for the Airport Senior Operations Manager are:

• Assists the Airport (Assistant) General Manager for the delivery of profit for the airport location.
• Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
• Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
• Ensures achievement of profitability while protecting the value offering
• Actively fosters a culture that provides the “Best in Class” Customer Service
• Constantly champions productivity improvements via employee involvement and accountability
• Responsible for building, managing and developing talent effectively within the Organization in order to foster a high performing culture and holds all location management accountable for the effective management of their teams
• Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
• Conducts performance evaluations that are timely and constructive
• Schedules and supervises the management team as well as the non-exempt frontline employees at the site – a responsibility that may be delegated, but remains the ultimate responsibility of the Senior Operations Manager or the Assistant General Manager, depending on size of location
• Manages the airport and assigned locations/geographic areas when the General Manager is not present

Educational Background: 

High School Diploma Required

Bachelor’s Degree highly preferred

Professional Experience: 

1-3 Years prior experience as a Manager

Experience in car rental, hospitality, or tourism a plus

Result orientation with demonstrated history of success

Demonstrated ability to direct and motivate teams as well as identify and grow talent

Demonstrated ability to work effectively with Senior leaders