The Team:

The Omnichannel Customer Development & Client Relations Management (CDCRM) team is a newer, retail-facing team focused on customer acquisition and retention through Analytics, CRM, After Sales, Client Services, and Experience. The focus of the team is to reach new and existing clients through the sales and service ceremony, bespoke services, smart analytics, and animations all to strengthen acquisition and customer loyalty. The multifaceted team works in tandem to drive traffic to stores and provide one-of-a-kind experiences. 

The Opportunity:

As the Equestrian Account Executive, you are responsible for actively seeking and counseling potential clients by visiting barns for saddle fittings and sales. This position will assist the Hermes retail network by partnering with the boutiques when needed, ensuring client satisfaction through the pre and after sales process. The Equestrian Account Executive must promote brand awareness and excellent service being a true brand ambassador and exemplifying that in every aspect of the role.

About the Role: 

This position will need to partner closely with the stores, the Merchandising and CDRM team, the After Sales Team as well as the Métier to provide the best client experience possible.

• Technical Expertise
  • Execute precise and tailor-made saddle fitting as well as on the spot quality control in order to make sure that the equipment delivered is aligned with expected quality standards as well as client’s requirements.
  • Ensure a permanent interface between the client and the métier in order to guarantee a steady and smooth delivery and experience. 
  • Assume the after sales servicing directly with the customers and coordinate repairs; be the liaison between Paris and US Craftsperson where necessary.
• Identification and animation of an efficient network of prescribers
  • Develop new relationships with relevant and influential partner and prescriber riders, trainers and barns to procure sales.
  • Monitor the respect of the agreement between Hermès and the prescriber in terms of commercial performance, identity, and values.
• Roaming Store Sales Contribution
  • Drive sales to contribute to the Equestrian Roaming Store sales goals and reach saddle sales goals. Focus on saddle sales but also promote the whole equestrian collection through the Equestrian Roaming Store. 
  • Develop and guarantee Hermes image within the equestrian world by identifying new events for Hermes participation.
  • Reporting sales activity/technique and competitors’ key actions/products. 
• Interaction with retail
  • Provide technical advice; supports and contributes to the training of the retail teams. 
  • Partner with the stores to drive clients/prospects and vice-versa

All other duties as assigned by the supervisor.

Supervisory Responsibility:

• NO

Budget Responsibility:

• YES
  • Responsible for achieving given annual sales targets.

Decision Making Responsibility:

• YES
  • Troubleshoots specific client problems.

About You:

• 3-5 years of equestrian experience with product knowledge on fitting saddles.
• Bachelor’s degree is preferred.
• Ability to lift 50lbs and help install horse show fixtures.
• Experienced rider, comfortable working with and handling all types of horses.
• Working knowledge of various discipline requirements in the stable and for the show ring.
• Good organization skills and the ability to multitask while handling challenges with grace and ease.
• Ability to travel throughout the US to horse shows, equestrian events, client saddle fitting appointments and in-store trainings. (60%).
• Self-starter with entrepreneurial mind, comfortable developing relationships in person and over the phone.
• An existing network in the equestrian market of trainers, riders and clients.
• A strong understanding of what it means to a Hermes ambassador in the equestrian community.
• People and Service oriented – friendly, patient, dedicated, adaptable, and articulate; cares just as much about after sales as getting the sale.

The range for this position is $60,519.00 - $81,879.00 annually. Actual rates are determined based on the job, location, and individual experience.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Company Overview:

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time. 

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180 year tradition of creativity and innovation. 

At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès’ success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that’s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films “Footsteps Across the World” available on our website. Link here.

Our Commitment:

Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.