The Team:

Acting as a trusted partner to all business areas of Hermès Americas, the Hermès of Paris (HOP) IT Team leads comprehensive technology delivery, innovation and support across the entire systems landscape in the region. 

The Opportunity:

As the Sales Force Commerce Cloud (SFCC, formerly Demandware) Architect, you will be responsible for architecting, administering and supporting company sales and upcycling operations, including employee sales, exceptional private sale campaigns, and other B2C operations across digital and physical distribution channels. The main focus of this role would be the implementation, customization, and maintenance of the SFCC platform. You will collaborate closely with cross-functional teams, including business stakeholders, Group IT in Paris, external consultants, and the distribution center team to deliver high-quality, scalable, and effective solutions. This role requires a deep understanding of e-commerce principles, technical expertise in SFCC, and strong project management and communication skills.

All other duties as assigned by the supervisor. 

About the Role: 

• Act as subject matter expert for all SFCC implementations and own all setup of the system. Provide technical expertise and guidance to internal teams regarding SFCC capabilities and functionalities.
• Customize and guide configuration of SFCC platform features, Campaigns, product catalogs, promotions, and quotas.
• Collaborate with the Group IT team in Paris, developers, and consultants to integrate third-party applications and systems with SFCC.
• Perform quality assurance and testing of SFCC implementations to ensure optimal functionality and user experience.
• Lead and manage SFCC projects, including scoping, planning, scheduling, and resource allocation to ensure timely and successful project delivery.
• Conduct thorough business analysis to understand client needs, document requirements, and translate them into technical specifications for SFCC implementations.
• Develop documentation for all SFCC technical setup and processes and maintain as needed.
• Provide technical expertise and guidance to internal teams regarding SFCC capabilities and functionalities.
• Act as a Business Relationship Manager to assist business partners in facilitating instances of in-person sale events, coordinating activities with the Infrastructure, IT Operations, and other teams within the department.

Supervisory Responsibility: 

• No

Budget Responsibility: 

• No

Decision Making Responsibility: 

• Yes

About You: 

• Minimum five years of experience managing Salesforce Commerce Cloud platform (formerly known as Demandware).
• Strong technical aptitude and ability to learn new systems and how they interact in an Enterprise architecture landscape. 
• Strong understanding of e-commerce principles and best practices including ERP, WMS and OMS integrations. 
• Excellent project management skills with the ability to manage multiple projects simultaneously. 
• Proficiency in conducting business analysis, documenting requirements, and translating them into technical specifications.
• Ability to multitask and manage competing priorities.
• Exceptional interpersonal and communication skills to effectively manage business relationships and collaborate with cross-functional teams.
• Certifications in Salesforce Application Architect/B2C Solution Architect would be a plus. 
• Experience managing internal employee sale operations a plus.
• Bachelor's degree preferably in Information Systems, Computer Science or related field

The range for this position is $78,899.00 - $131,499.00 annually. Actual rates are determined based on the job, location, and individual experience.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Company Overview:

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time. 
An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180 year tradition of creativity and innovation. 
At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès’ success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that’s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films “Footsteps Across the World” available on our website. Link here.

Our Commitment:

Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address.