About Us:

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Position Overview:

We are looking for a human resources coordinator to join our organization. In this position, you will help organize, coordinate and carry out all human resource department projects and processes for the company. You will work directly with and assist the Sr. HR Manager to fulfill a variety of necessary HR tasks. You must track and maintain all employee data (contact information, earning rates, absences, promotions, etc.) often HRIS (Human Resource Information System) software, so strong computer and clerical skills are a must. You will also help maintain positive employee relations and work to ensure worker satisfaction through education of HR policies and by fostering a positive work environment. You should be highly organized, detail-oriented and most importantly, personable and approachable.

Primary Responsibilities:

• Work directly with and report to the SR. HR Manager on HR related matters.
• Maintain the company’s calendar and schedule any meetings the HR Manager requires
• Assist in the hiring process, including but not limited to recruitment, interviews, verification of references, background checks, and work history. 
• Help with new-hire procedures, including organizing employee orientation, creating new employee files, administering employee handbooks, and ensuring all necessary paperwork is properly filled out and submitted to appropriate persons
• Completes Forms I-9, verifies I-9 documentation and maintains I-9 files
• Assist with Company Engagement Activities
• Performs customer service functions by answering employee requests and questions via phone and email.
• Makes photocopies; mails, scans and emails documents; and performs other clerical functions.
• HRIS Maintenance
• Schedule and Track Exit Interview for ER Specialist 
• Assists or prepares correspondence as requested.
• Performs other related duties as assigned.

Qualifications:

• High School Diploma or GED Required
• Proven 1 year experience as an HR coordinator or relevant human resources/administrative position
• Outstanding communication and interpersonal skills
• Highly organized and efficient worker
• Ability to take initiative and work independently
• Great Time - Management skills
• Ability to handle data with confidentiality
• Experience with HR databases and HRIS systems (e.g. BambooHR, GreenHouse, HireRight)