2 Contact Center Representative Jobs in Lindon, UT
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HelpCloud is Hiring a Contact Center Representative Near Lindon, UT
About:
We’re seeking experienced Contact Center Representatives that will be responsible for over the phone support and providing customers with top notch customer service and resolutions. Previous contact center experience is preferred but not required. We are seeking representatives that can work in our Lindon, UT office.
HelpCloud offers:
- Competitive Pay
- Health, dental and vision insurance with 80-100% of monthly premium covered by employer, HSA option available
- Short- and long-term disability plans
- Life insurance provided by employer
- Accrual based paid and unpaid time off
- Great work-life balance
- A focus on company culture: themed Culture Fridays, quarterly company parties, weekly thought leadership lectures, and more!
- Company provided lunch on Fridays
- Snacks provided in break room (fruit, vegetables, granola bars, cereal with milk and milk substitutes)
- Regular performance recognition/spiffs and contests: daily, weekly, monthly, quarterly, biannually and annually
- Great office location just off 1600 N, Orem freeway exit and local coffee shop within walking distance (coffee also provided in break room)
- Locally owned and operated and we commit to never off-shoring any job role at HelpCloud
Qualifications:
- Customer first mindset to resolve any and all questions/concerns
- Excellent communication skills with the ability to listen
- Accurate, fast typing and entering correct data on customer profiles using computer software
- Basic computer skills, navigation and data entry
- Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with others to resolve inquiries
- First point of customer contact for general inquiries, issues and concerns
- The drive to continue self-educating on our services and industry
Requirements:
- High school diploma or GED / equivalent
- U.S. citizenship
- Able to pass a background check
Nice-to-have:
- 1 - 2 years of Customer Service Experience
- 1 - 2 years of Call Center Experience
Compensation:
- $15/hr. base pay
- Additional opportunity to make daily and weekly SPIFF (cash) bonuses
- We pay bi-weekly (every other Friday)
Come join our growing team!
Job Summary
Full Time
$34k-45k (estimate)
05/09/2024
05/26/2024
helpcloud.com
Lindon, UT
<25
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The job skills required for Contact Center Representative include Customer Service, Call Center, Customer Contact, Communication Skills, Data Entry, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Contact Center Representative positions, which can be used as a reference in future career path planning. As a Contact Center Representative, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact Center Representative. You can explore the career advancement for a Contact Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Contact Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Representative job description and responsibilities
Launch outbound calls as appropriate
03/15/2022: Tacoma, WA
Often deal with customers that are confused or unhappy with the services or products they received from certain businesses.
01/20/2022: Chicago, IL
From enhancing the customer experience to up-selling and cross-selling, call center agents can serve several functions as an extension of customer support or customer service operations.
01/09/2022: Columbus, OH
Proficiently and professionally responded to customer and sales representatives questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy.
01/16/2022: Providence, RI
Should understand situations from a customer's perspective and have a positive attitude toward people, even when dealing with difficult problems.
03/11/2022: Asheville, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Representative jobs
Ability to type 30+ WPM
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Require specialized training to meet the unique demands of the job.
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Minimum of one year of customer service experience, call center experience preferred.
03/27/2022: Sioux Falls, SD
High School Diploma or equivalent with 2+ years Call Center experience or Associates Degree with 1+ year Call Center experience.
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Requires several soft skills.
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Step 3: View the best colleges and universities for Contact Center Representative.
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