Our culture at PPCFLEX is grounded in a genuine desire to do what’s right. We are a collaborative and caring team who support one another and celebrate everyone’s contribution to our success. We have a passion for flexible packaging and delivering results for our customers.

Customer Service Representative

In this role you will. ..

The Customer Service Representative position is responsible for providing best in class customer service to Sales, Production and Shipping. Communicate directly with assigned customers to ensure orders are correct, on time and complete to drive continuous improvement in customer satisfaction.

Your key responsibilities will include:

• Working closely with internal sales, production and shipping teams, communicate directly with customers using phone, in person, and electronically (email, fax, etc.) to receive and correctly enter order(s) for products; create and communicate revisions; issue discontinuance orders.
• Obtain artwork approvals, create customer-specific material orders; monitor, track, and communicate timely any changes effecting the customer order with relevant internal group(s), material vendors and the customer.
• Complete contract forms, determine product charges, prepare any and all order-related documentation (ex: address changes).
• Investigate and resolve issues preventing completion of orders, including customer complaints related (ex: billing discrepancies, product concerns, shipping delays, etc.)
• Solicit sale of new or additional product(s).
• Regular attendance is required.
• Ability to legally and physically travel by ground and/or air, if required (<10% travel)

Key qualifications we want from you:

• Exceptional customer-facing communication skills; excellent listening skills
• Action-oriented, assertive, and diplomatic.
• This position requires an individual who enjoys working with a sense of urgency and creative problem-solving.
• Thrives on challenges.
• Attitude- friendly, patient, positive
• Values teamwork and supports team environment.
• High school diploma or equivalent (GED) required.
• 1-3 years experience in direct customer contact role preferred.

Working Conditions:

• In-office position.
• Must be able to work during the hours between 8 a.m. and 4:30 p.m.
• Some overtime occasionally.
• Must be able to distinguish and ensure accuracy of work in a fast-paced production environment.
• Must be able to identify, prioritize, and meet multiple expectations for area of responsibility.
• Must have the physical dexterity to bend, stand, flex, and reach as the position dictates.
• Must be able to use the Company’s software efficiently and effectively.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PPC Flex is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.