Makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full prof ...iciency in a specific area of discipline. Typically requires 1-3 years of related experience.More Show Less
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SUMMARY. The Contact Center II Representative will perform a wide variety of complex duties related to the handling of member transactions, assisting in service and operational duties, resolving member issues, and demonstrating behaviors supporting the Mirastar Experience. This includes communication with members through phone and digital channels. This individual will adhere to compliance with all policies, procedures, and regulatory requirement...
Thanks for your interest in Children's Mercy. Do you envision finding a meaningful role with an inclusive and compassionate team. At Children’s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years. Children’s...
