SUMMARY. The Lead E-Branch Representative will act as a primary float resource for the contact center and E-branch network and designated to provide coverage at different locations based on business needs. The Lead E-Branch Representative will perform a wide variety of complex duties related to the handling of member transactions, assisting in service and operational duties, and will occasionally serve in a supervisory capacity by providing guida...
SUMMARY. The Contact Center II Representative will perform a wide variety of complex duties related to the handling of member transactions, assisting in service and operational duties, resolving member issues, and demonstrating behaviors supporting the Mirastar Experience. This includes communication with members through phone and digital channels. This individual will adhere to compliance with all policies, procedures, and regulatory requirement...
