177 Customer Service Representative Jobs in Raleigh, NC
Heilind Electronics is Hiring a Customer Service Representative Near Raleigh, NC
JOB SUMMARY
The major objective for this position is to provide essential elements of support for the Inside Sales Staff and Branch Management Team, while learning the key areas of our business in hopes of positioning yourself for future growth within the organization. This is the first step to an amazing career in sales with our organization. The Customer Service position is responsible for order entry and maintenance, reporting, backlog review, spreadsheet administration, and providing overall support of important branch administrative needs. The position also provides back up support for the sales team on customer needs and helps to grow sales with certain accounts.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties as assigned.
- Before you start the journey, it's important that you have the roadmap. Within the first 30 days, take the initiative to meet with your Branch Management team to understand the Company vision and key Company objectives for the branch. Collaborate & document the role you will play in the success toward meeting or exceeding these objectives.
- Within the first 30 days, you will need to demonstrate your ability to prepare and maintain various spreadsheets needed within the branch, providing evidence of a good working knowledge of MS Excel.
- - working knowledge of order entry and workflows and utilizing the resources available to manage the business and issues that arise. All assigned system training modules should be complete at this time.
- Within the first 90 days, you will need to decipher our customers' backlog in conjunction with applicable product availability, communicating with both Sales and Customers to ensure 95% on time delivery for the branch.
- Within the first 6 months, you will need to provide one process improvement idea related to your position.
- Develop solid working relationships with all internal key support personnel. Maintain top levels of professionalism and diplomacy when dealing with our internal support teams.
EDUCATION/EXPERIENCE:
A Customer Service Representative for Heilind needs to have an associate degree or 1-2 years of progressively responsible experience in an office or related customer service environment, or equivalent combination of education and experience.
SKILLS AND REQUIREMENTS:
- To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a US Person as a US Citizen, US Permanent Resident (I.e., 'Green Card Holder'), Political Asylee, or Refugee.
- Must be able to report to assigned office location during scheduled in-office workdays.
- Excellent interpersonal and communication skills.
- Advanced knowledge of Excel, Outlook, and Word.
- Proficient knowledge of customer service, and standard office practices and procedures.
- Excellent phone etiquette.
- Strong organization and ability to multi-task.
PHYSICAL REQUIREMENTS:
While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job.
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Substantial movements (motions) of the wrists, hands, and/or fingers (paperwork, typing, using mouse/keyboard). The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
WORKING CONDITIONS:
Position is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)
Job Summary
Full Time
Wholesale
$47k-61k (estimate)
04/28/2024
06/27/2024
heilind.com
HUDSON, NH
25 - 50
2001
RICHARD DURLAND
<$5M
Wholesale
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About Heilind Electronics
Heilind Electronics is one of the world's leading distributors for interconnect, electromechanical, and sensor products. As the industrys preeminent distributor, Heilind stocks the largest inventory of connector products in North America. We are franchised for over 150 of the industry's leading manufacturers, and offer products in 25 component categories including connectors, relays, sensors, switches, thermal management and circuit protection products, terminal blocks, wire and cable, wiring accessories, and insulation and identification products. For over 45 years, Heilind has been dedicated... to exceeding customer expectations by offering diverse and deep inventory, innovative supply chain management solutions, comprehensive range of value-added services, no minimum order quantity, flexible policies, fast order handling, knowledgeable technical support, and unsurpassed customer service. We Deliver Fast! Heilinds service network includes eight automated distribution centers that position our inventory logistically close to customers along with several fully equipped value-added centers offering a complete menu of part assembly, modification, and packaging services. In addition, Heilinds Mil-Aero division, Interstate Connecting Components, offers assembly on thousands of mil-spec connectors. Best Electronics Distributor for Seven Years Running Heilind Electronics has been recognized by market research firm Bishop & Associates as the #1 electronics distributor for seven years in a row. Heilind outperforms every other electronics distributor in terms of on-time delivery, breadth of product offering, sales and technical support, and ease of doing business.
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The job skills required for Customer Service Representative include Customer Service, Futures, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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