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We are seeking a highly motivated and customer-oriented Inbound Customer Service Representative to join our team. We are looking for enthusiastic individuals to join our team as Inbound Customer Service Representatives in Raleigh. As an Inbound Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and assistance with their inquiries, orders, and concerns.
Duties:
- Analyse customer inquiries and provide accurate and timely responses
- Handle inbound calls from customers regarding product inquiries, order status, and general questions
- Provide product recommendations and upsell additional products or services
- Maintain customer records by updating account information and order details
- Resolve customer complaints or issues in a professional and efficient manner
- Collaborate with other team members to ensure customer satisfaction
Qualifications:
- Previous experience in a customer service role is preferred
- Excellent communication skills, both verbal and written
- Strong sales skills with the ability to upsell products or services
- Proficient in phone etiquette and active listening
- Ability to handle high call volumes while maintaining professionalism
- Strong problem-solving skills and ability to think quickly on your feet
If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you. Apply today to join our team as an Inbound Customer Service Representative!
Job Type: Full-time
Pay: From $40,876.00 per year
Benefits:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
Work Location: In person
Full Time
$34k-44k (estimate)
05/13/2024
05/14/2024
The job skills required for Inbound Customer Service Representative include Customer Service, Problem Solving, Communication Skills, Active Listening, etc. Having related job skills and expertise will give you an advantage when applying to be an Inbound Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Inbound Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Inbound Customer Service Representative positions, which can be used as a reference in future career path planning. As an Inbound Customer Service Representative, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Inbound Customer Service Representative. You can explore the career advancement for an Inbound Customer Service Representative below and select your interested title to get hiring information.
If you are interested in becoming an Inbound Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Inbound Customer Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Inbound Customer Service Representative job description and responsibilities
Maintain accuracy of all data and verify same for all customer services.
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Maintain knowledge on all customer requirements and provide appropriate solutions.
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Administer and prioritize all customer tasks and ensure achievement of all deadlines within required timeframe.
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Assisting a customer who received a defective product.
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Assist customers with eligibility criteria, legislation requirements and entitlements for government payments and services.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Inbound Customer Service Representative jobs
This position requires previous customer service experience.
03/10/2022: Omaha, NE
They are essential to ensure overall customer satisfaction.
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Maintaining a consistent standard of service at all times can prove costly.
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Proven customer support experience or experience as a Client Service Representative.
02/24/2022: Cedar Falls, IA
A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers.
03/13/2022: Jacksonville, FL
Step 3: View the best colleges and universities for Inbound Customer Service Representative.