94 Market Manager Jobs in Nashville, TN
Heartland is Hiring a Market Manager Near Nashville, TN
The Company
We are a progressive organization dedicated to building relationships and delivering exceptional service through leading commercial landscape firms across the US. We deliver the ordinary in extraordinary ways, by operating our business with a shared vision of excellence – combining best practices and the right tools for the job with ongoing training and support. We acquire companies in attractive markets who share a common culture of excellence and success. Our landscape companies are the first choice for employees and clients in the markets they serve. Exterity, LLC. is the managed service arm of HeartLand providing landscape and other exterior solutions to select clients with a multi-site portfolio, either regional or national.
The Market Manager will manage the Florida territory, overseeing all activities within this region. The chief objective is to establish field-level relationships with Exterity clients and ensures client satisfaction through a process of inspecting/auditing client locations and presenting recommendations for property improvements, proper horticulture procedures, and quality service within budget. Subsequently, the Market Manager ensures quality service via scheduled inspections/audits and effective management of service partners, which may include recruiting, contracting, training, and terminating service partners depending upon performance. The Market Manager will negotiate pricing with service partners as part of the hiring/contracting process. This role serves as Exterity's “ambassador” within the marketplace, working to establish Managed Services as the commercial landscape maintenance provider of choice in the region and building the brand.
The Market Manager focuses on the following 3 Key Performance Indicators:
Customer Service and Retention Management
- Communicate all extraordinary activity to the Account Manager within a 24-hour period.
- Utilize the designated CRM system (Aspire) to track, schedule and plan daily/weekly/monthly activities, record customers’ needs/info, and stay organized.
- Proactively promote and sell landscape enhancements on your assigned properties. Meet your minimum enhancement sales goals that are set by the Director of Operation.
- Represent Managed Services in a professional manner on the assigned accounts.
- Conduct and submit comprehensive property landscape audits on a regular schedule.
- Monitor each property for changes or growth and adjust the scope of services and associated billing via approved change orders or contract amendments.
- Encourage business expansion opportunities within the client’s portfolio and transition such opportunities to sales as appropriate.
- Market value-added ancillary Managed Services such as pressure washing, sweeping, windows, parking lot repairs, etc.
- Monitor the daily activities of your service partner teams and provide feedback to keep their work on schedule and to expected quality.
- Pro-actively recruit new service partners to replace those who are not performing as expected or to serve as a back-up in case of service interruptions or delays. Contract, train, manage, retain or terminate service partners as needed. Negotiate pricing that meets the Company’s profit goals. Develop a “bench” of replacement service partners to step in in case a service partner’s performance warrants termination and replacement.
- Manage all contractual agreements with your service partner teams.
- Landscape industry experience required.
- 3 years progressive experience in customer service or operations management.
- Ability to travel regularly (up to 50%) to effectively serve the client population.
- College degree preferred but not required.
- Exterior Maintenance industry experience is a plus.
- Exceptional attention to detail, time management, organizational and follow-up skills, to assure all responsibilities are consistently and efficiently met in a timely manner.
- Demonstrated ability to manage daily duties with limited supervision and direction.
- Ability to problem solve, make sound decisions on routine matters, and seek guidance from supervisor when needed.
- Driven to meet goals of position, team, and company, by working independently and as an effective team member.
- Excellent communication, customer service, and ability to project professionalism and courtesy even in difficult situations.
- Results-oriented with proven ability to follow through while handling multiple and competing priorities.
- Excellent attendance, punctuality, reliability and flexible enough to work varying hours to meet the needs of the company.
- Exude the company values in all respects:
- Human – we do love plants, but we cultivate people to serve people.
- Exceptional – our best efforts energize everything we do.
- Accountable – we own the outcomes in our relationships with each other and our clients.
- Respectful – we believe in the golden rule.
- Trusted – clients know they can count on us to keep their best interests at heart.
Job Summary
Full Time
Business Services
$97k-127k (estimate)
04/07/2024
06/05/2024
heartlandcompany.com
SHAWNEE MISSION, KS
25 - 50
2016
Private
<$5M
Business Services
Related Companies
About Heartland
HeartLand is a provider of commercial landscape and facilities services for the enterprises.
The job skills required for Market Manager include Customer Service, Attention to Detail, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Market Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Market Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Market Manager positions, which can be used as a reference in future career path planning. As a Market Manager, it can be promoted into senior positions as a Marketing Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Market Manager. You can explore the career advancement for a Market Manager below and select your interested title to get hiring information.
If you are interested in becoming a Market Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Market Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Market Manager job description and responsibilities
All operational staff, volunteers, and any subcontractors are managed by and report to the Market Manager.
01/17/2022: Dayton, OH
Analyzing market trends and conducting competitor research.
01/19/2022: Asheville, NC
Conducting market research and creating buyer personas are both essential for determining how to best engage and empathize with customers.
01/26/2022: Bismarck, ND
Product managers oversee the evolution of a product, from concept- to development- to market.
02/15/2022: Fort Collins, CO
The Market Manager must understand and effectively execute the long-term goals and strategies to move forward as established by the Board.
01/15/2022: Wichita Falls, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Market Manager jobs
View more details on Market Manager salaries across the United States.
01/28/2022: Fort Lauderdale, FL
Marketing managers also need a deep understanding of the addressable market, target audience, and how the product or service they are promoting helps solve customers' pain points.
02/22/2022: Lincoln, NE
Build marketing manager skills.
12/20/2021: Riverside, CA
Develop the brand, understand the consumer mind.
02/13/2022: Mcallen, TX
Join professional marketing associations.
01/20/2022: San Francisco, CA
Step 3: View the best colleges and universities for Market Manager.
Similar Jobs
Popular Articles
