Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services.

Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you.

If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.

Summary :

The Delivery Analyst has a key role in ensuring the quality of Heartland POS products.

The main areas of focus for this role center on usability and acceptance from the customer / merchant perspective, as well as preparation for product handoffs to downstream teams.

The Delivery Analyst needs to be a product expert on their assigned product(s) and be able to work both independently and cross-functionally to accomplish routine processes required in this role.

Under the supervision and direction of leadership, the Delivery Analyst provides User Acceptance Testing (UAT) on assigned products, ensuring that the expected business requirements are delivered for all software, hardware, and integration releases.

Delivery Analysts are responsible for ensuring the creation of necessary UAT test cases and tracking of test results.

In this role, team members will proactively ensure quality products and experiences are delivered to merchants, seeking to prevent or minimize negative impacts on merchants and downstream stakeholders.

When problems arise within their scope to handle, they will work with appropriate team members towards resolution, and ensure appropriate leaders are informed.

When out-of-scope issues arise they will quickly engage with leadership to provide accurate and timely updates while seeking a resolution for the team.

Responsibilities may include, but are not limited to :

General Responsibilities :

• Validation of product features and deliverables prior to release to the merchant; identify gaps and defects in new releases.
• Participate in the validation of ordering, boarding, and setup processes from the customer’s point of view.
• Directly assist Alpha Merchants with their questions, and ensure proper use and setup of Alpha features.
• Participate as subject matter expert in product training sessions for internal and external stakeholders.
• Review product feature documentation related to features and releases.
• Adhere to delivery deadlines, identify and raise risks to quality and deadlines through appropriate channels.
• Research technical product issues impactful to the Alpha Program as directed by leadership.

Knowledge / Skills / Abilities :

• Time management, ability to multitask, and propensity to handle urgent interruptions with poise and professionalism.
• Be the advocate for our customers, assisting them as needed with Alpha questions and use.
• Ability to self-monitor and work alone, but also work as part of a coordinated team effort.
• Excellent written and verbal communication skills.
• Some travel for training, or product collaboration may be necessary.
• Take initiative to recommend process improvements and demonstrate creative thinking to find solutions.
• Ensure high-quality and on-time deliverables.
• Ability to troubleshoot, document, and communicate issues; translate between business needs into development specifications.
• Documentation and training skills.
• Bachelor’s degree or equivalent work experience.
• Restaurant and / or retail experience preferred.
• Software testing or quality assurance experience is a plus.

Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

Those applicants requiring reasonable accommodation to the application and / or interview process should notify a representative of the Human Resources Department.

Last updated : 2024-05-01