Introduction

Do you want to join an organization that invests in you as an Account Manager? At HealthTrust, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

HealthTrust, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Account Manager like you to be a part of our team.

Job Summary and Qualifications

Reporting up to the Director, Client Success, this position supports client retention, satisfaction, and engagement for an assigned group of accounts. Serves as primary point of contact to help clients get the most out of their partnership with Valify. Proactively monitors utilization and acts on opportunities to improve user engagement. Identifies savings opportunities on a regular basis and completes quarterly business reviews with assigned clients. Coordinates efforts and communication internally and externally to ensure solutions are delivered in a timely manner. Also collaborates and supports GPO account managers for Valify subscribers.

Position may require travel up to 40%.

What you will do in this role:

• Assures excellent customer engagement and satisfaction to all stakeholders who support Valify technology subscribers.
• Promote and maximize value of Valify and Valify Solutions Group to Valify subscribers.
• Achieves goals related to customer use of technology, group purchasing portfolio, and retention.
• Serve as implementation lead for onboarding subscribers to the Valify technology platform, ensuring successes accordance with timeline established with client. Responsibilities include coordinating calls and data reviews with internal and external stakeholders.
• Manage internal and external communications with regular updates on project plan and major implementation milestones.
• Orient and train internal and external stakeholders on platform features and functionality and how it can contribute to cost savings for their respective organization.
• Escalate delays or concerns to internal and external stakeholders according to established escalation procedures.
• Prepare agendas and related data analytics for meetings and quarterly business reviews for Valify technology subscribers.
• Proactively identify and share cost reduction opportunities in purchased service categories to all pertinent levels within the subscriber’s organization (e.g., supply chain, CFO, CIO).
• Participates in the development of member-specific strategic business plans.
• Utilizes data in Valify to identify purchased service savings opportunities for technology subscribers
• Translates custom report needs from internal and external stakeholders to Valify’s Business Intelligence team.
• Reformats data for member-facing presentations.
• Coordinate data quality reviews with appropriate internal and external stakeholders.
• Prepare utilization reports to encourage technology engagement.
• Coordinates ad hoc savings opportunity analyses comparing subscriber’s current state to VSG contract alternative with internal stakeholders and may perform limited analyses independently.
• Assure subscribers are deriving value from the technology by providing ongoing training and support of key purchased service initiatives to internal and external stakeholders.
• Accelerate value to subscribers by establishing and applying relationships with internal stakeholders such as the GPO account team and sourcing
• Implements member-specific strategic business plans, driving successful results to goals. Completes regular updates of related activities in Valify’s CRM platform.
• Introduce solutions from VSG portfolio to subscribers in an effort to generate value for members and the GPO
• Produce or facilitate client-facing communication such as meeting agendas, presentations and follow-up materials related to purchased services
• Initiate Valify subscription renewal conversations and execute strategic check-ins with existing clients
• Promote new features related to the technology to subscribers.
• Build and strengthen customer relationships with proactive communications and timely follow up
• Resolve issues related to subscriber accounts, data, and training
• Monitor support requests made by subscribers to identify any recurring issues and recommended changes to the platform
• Present to member meetings and committees, as necessary
• Prepare and present demos for technology and GPO sales conversations, including occasional attendance at conference and trade shows, as required
• Operates within established budgets, acting as a good steward of company resources
• Serve as Project Manager for VSG members that transition to HealthTrust as their primary GPO
• Provide and Planning and Analytics support (as indicated above) to GPO Account Directors for Valify technology subscribers.
• Orient and train GPO Account Managers for onboarded GPO members on Valify platform features and functionality and how it can contribute to cost savings for their respective members.
• Collaborate with GPO Account Directors on subscriber-facing calls related to GPO portfolio adoption and opportunities related to purchased services categories.
• Promote new features related to the technology to subscribers and internal stakeholders.

What qualifications you will need:

• Bachelor’s degree preferred.
• 3-5 years’ work experience as a data, business, or financial analyst preferred.
• Hospital/ Healthcare experience preferred.
• Exposure and familiarity with multiple technology platforms preferred.

HealthTrust Supply Chain is a critical part of HCA Healthcare's strategy. Our focus is to improve performance and reduce costs. We do this by joining non-clinical and administrative functions. HealthTrust Supply Chain best practice methodologies. We develop, apply and monitor cost-efficient initiatives and programs for HCA Healthcare. By improving facility efficiency, medical professionals can focus on our mission - patient care.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Account Manager opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.