Job Position: Account Manager
Location: Irving, TX / Remote
Employment Type: Full-time
Benefits: Benefits include medical, dental, vision, paid time off, and a 401K
Business: Freight Brokerage Company
Account Manager Job Description
As an Account Manager, you will play an integral part in maintaining and growing positive client relationships by coordinating daily shipment requests through phone and email, confidently solving any issues that arise and proactively communicating issues or discrepancies. You will develop a profound understanding of both the fluctuating shipping market and how to navigate Giltner's technology.
Account Manager Responsibilities
Manage existing key account relationships and offer solutions based on shipping patterns and needs
Confidently problem solve any issues, such as a missed pick up, late delivery, damaged freight or incorrect billing
Proactively communicate any issues to the client
Coordinate all daily shipments through phone and email
Ensure accuracy and timeliness of billing while proactively notifying client of any changes
Partner with other departments across Giltner to track shipments, resolve any discrepancies and file claims completely and correctly in a timely manner
Account Manager Qualifications
Three to five years of industry experience
Strong communication skills, both written and verbal
Calm under pressure
Superior business acumen
Knowledgeable on relevant modes of transportation
Team player mentality
Strong organizational skills with attention to detail
Ability to manage large amounts of information
Must have a transferable book of business
What We Offer
Competitive wages plus commission
Opportunity for Professional & Personal Growth
Medical, Dental, and Vision Insurance
401K
Flexible Spending Account
Aflac
PTO
Who We Are
We are Growing! Giltner Logistics is an asset-backed third-party logistics provider that offers a unique solution for its customers. By utilizing our extensive carrier network of over 35,000 carriers as well as our two asset-based sister companies, we provide top-of-the-line service throughout the United States, Canada, and Mexico. Giltner's business practices are based on long-term relationships, which means we give our customers and carriers the respect and service they deserve.
Our corporate headquarters is located in Twin Falls, Idaho, and we have over 40 offices throughout the United States. We pride ourselves on the customer service we offer and the level of work ethic we adhere to.
*Pre-employment reference checks, background check, and drug screen are required for all positions within Giltner.