Health Gorilla is looking for an experienced Account Manager who has a passion for defining and implementing new ways to grow and retain customers.

You are a passionate, action-oriented leader with the ability to think outside the box to deliver an exceptional customer experience. You are driven to establish, maintain and grow relationships through active engagement and personable interactions. You play a key role in leveraging your deep understanding of our product, partner channels and customers to help define and implement new ways to grow and retain customers.

RESPONSIBILITIES AND DUTIES:

• Be the primary point of contact and build relationships that fosters customer retention and loyalty.
• Responsible for working with the Sales & Solutions and Implementation teams to ensure successful on-boarding of customers.
• Strategically manage and assist a portfolio of customers through email, phone, online presentations, screen-share and in person meetings.
• Monitor and analyze customer's account and usage of our product(s) and services with the goal to maintain and grow monthly recurring revenue by driving adoption and utilization of our /products/features
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Build strong domain expertise within our product and industry by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Enhance the organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value

Must Haves:

• 2 years of experience in account management, customer sales and customer support experience with a SaaS company a plus
• Exceptional communication and presentation skills with the ability to influence at all levels of the organization, including executive and C-level
• You are a self-starter who takes initiative, can work without supervision and begin projects independently.
• You are compelled to take action through empowerment
• You have good communication and interpersonal skills and build good rapport with your target audience
• You use strategic thinking to plan for the future.
• You adopt not a "can-do" but a "will-do" attitude, and are willing to think way outside the box in order to get the job done
• You demonstrate adaptability and flexibility to change or adjust to meet the needs of the situation or environment
• You are a results-oriented entrepreneur that crafts plans and capitalizes on market opportunities to drive revenue

KNOWLEDGE AND SKILL REQUIREMENTS:

Education: A Bachelor's degree from an accredited university or college is preferred.

Nice to Haves:

• Knowledge of the healthcare industry.