Job Title-Desktop Support
Onsite-Indianapolis, USA

Onsite-Riverwood, IL, USA

Client-UST/Wolters Kluwer

Mandotory Skill-

It Support,

It Service Desk,

End User Computing

The ideal candidate should have the ability to work creatively and analytically in a problem-solving environment.

The ideal candidate must possess excellent written and verbdal communication skills with the ability and knowhow to collaborate effectively with domain experts and IT leadership team.

The Support Analyst will provide support to End Users on a variety of computing issues. Job Responsibilities and Functions

Diagnose, resolve, and follow-up on issues relating to various user computing issues

Provide technical support by phone, remote access, deskside, or site visits as required

New hire device setup/Imaging Experience utilizing ticketing systems

Ensure tickets are accurately documented and resolved in accordance Device inventory management Position may require working extended hours or occasional night/weekend as required

Excellent communication skills both verbal and written Ability to multi-task in a fast-paced environment

Office 365 Productivity Tools VPN troubleshooting/connectivity Mobile Device Support Follow client Compliance standards Preferred Qualifications

1 year(s) relevant technical field experience Windows 10 support experience Prior Help Desk experience

Prior ticketing system experience, such as ServiceNow Ability to write clear, concise documentation

Ability to provide excellent customer service in person, over phone, through email, and using remote tools Attributes for Success

Strong written and verbal communication skills Focus on customer service Desire to work in a team environment

Strong work ethic Ability to balance workload while maintaining high standards ??? EUC L2 with Scripting experience mustNA

Thanks & Regards

Karthik Yalamanchili| Technical Recruiter
HCL Global Systems, Inc

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