6 Service Operations Supervisor Jobs in Virginia, VA
Haulotte US is Hiring a Service Operations Supervisor Near Virginia, VA
- Collaborate with Quality Managers within Haulotte Factory by sharing information on failure modes and driving a process to improve overall quality of products.
- Track and report quality defects during daily/weekly quality meetings in the factory as well as in monthly reports at Haulotte North America
- Regularly communicate defect reports and corrective actions with Key Accounts and visit customer locations as required.
- Continually work to improve documentation accuracy with manufacturing facilities and internal teams.
- Apply problem-solving methodologies on site to ensure the effectiveness of internal action plans are followed.
- Create/utilize typical quality control documents such as Pareto Charts, 5-Why, 8D, Fishbone tools for gathering, analyze, and report finding to management.
- Monitoring the effectiveness of control procedures at every stage of product processing: controls through sampling parts received, work in progress and finished products.
- Monitor internal warranty defects on products received from global Haulotte facilities, ensure proper submittal of required documents to the factory.
- Blocking shipments if he/she believes that quality commitments are no longer being met.
- Ensure the warranty department processes warranty claims timely and correctly back to the factories to meet KPI requirements.
- Ensure customer warranty claims are processed within Haulotte warranty policy guidelines.
- Strong focus on achieving a high-level of successful recall campaign completions.
- Manage and drive continuous improvement activities.
- Measuring and reporting of monthly department KPI’s.
- Ensure a safe work environment for all employees through training and enforcement of policies.
- Supervise multiple cross-functional departments to ensure the highest level of customer satisfaction.
- Responsibility for the overall quality of the receipt and distribution of Haulotte products for Haulotte North America facilities.
- Ensure products meet consumer expectations prior to delivery through the oversight of the Workshop Department & third-party subcontractors while meeting scheduled priorities and on-time shipments.
- Oversight of the Technical Campaigns Team - Process and close outstanding recall/safety campaigns timely and according to budget. Track open campaigns and report progress.
- Provide leadership to the Warranty Department to ensure warranty claims are processed and closed quickly and accurately, both to the Customer and to the factory, without financial loss to the Service Department P&L.
- Collect data of all failure modes and report finding through reports and presentations to internal & external teams.
- Communicate with Key Accounts to receive feedback on defects found in the field and review warranty related topics. Prepare reports/dashboards to review all warranty claims as needed.
- Continuous Improvement – Work to continually find and improve processes, procedures, and documentation accuracy.
- Analysis, critical-thinking and problem-solving skills to review systems, find defects/deficiencies and propose solutions.
- Provide quality reports to management and factory Quality Managers within Haulotte.
- Report KPI’s monthly to the Customer Service Operations Manager
- Other duties as assigned.
- Bachelor’s degree.
- Technical experience on support equipment/manufacturing processes (mechanical maintenance on construction equipment preferred).
- Quality Management Systems & tools associated with tracking, measuring, and reporting defects.
- Computer skills – ability to navigate through ERP systems, Microsoft Office, and manage multiple software platforms on different monitors.
- Advanced MS Excel functionality - Advanced MS Excel skills including creating; Pareto charts, charts, graphs, pivot charts & tables, VLOOKUP, and other advanced formulas to analyze and report datasets to management and Quality Managers.
- Technical knowledge (electrical, mechanical, hydraulic, electronic)
- Customer service skills – conflict resolution, defusing situation, customer empathy
- Communication skills – professional verbal and written.
- Ownership in solving customer concerns – ensure that the customer’s problem is solved.
- Ability to read schematics (e.g., hydraulic, electric, and electronic) and exploded diagrams.
- Attention to detail.
- Time management
- Data analysis
- Six-Sigma or ASQ certification
Job Summary
Full Time
Durable Manufacturing
$55k-72k (estimate)
02/14/2024
07/09/2024
haulotte-usa.com
FREDERICK, MD
25 - 50
2015
$10M - $50M
Durable Manufacturing
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About Haulotte US
With market growth and achieving record sales, Haulotte Group opened its 84,000 square foot Virginia Beach AWP Headquarters. This facility is the central hub for North America AWP corporate offices, product and parts distribution, as well as all in-house customer care activities. The Haulotte AWP Team currently operates out of two facilities. The design and manufacturing of the light-weight product line of Trailer-Mounted Boom Lifts and Light-Weight Self-Propelled Boom lifts, along with selected models of electric scissor lifts and telescopic booms, takes place at the 300,000 sq. ft. Archbold,... Ohio factory. The balance of its aerial product portfolio is efficiently produced by Haulottes other global factories in France, Romania, and China.
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The job skills required for Service Operations Supervisor include Customer Service, Leadership, Communication Skills, Microsoft Office, Problem Solving, Commitment, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Operations Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Operations Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Operations Supervisor positions, which can be used as a reference in future career path planning. As a Service Operations Supervisor, it can be promoted into senior positions as an Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Operations Supervisor. You can explore the career advancement for a Service Operations Supervisor below and select your interested title to get hiring information.
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