10 Customer Operations Specialist Jobs in Virginia, VA
Haulotte US is Hiring a Customer Operations Specialist Near Virginia, VA
- Customer Purchase Order (PO) tracking and submittal
- Assign machines and provide shipping documentation to logistics team.
- Ensure proper documentation has been saved in the system per order prior to shipping.
- Complete preliminary DAFs when needed.
- Acts as a first point of contact for regular, on-going customer accounts on daily operational matters
- Mine large datasets, draw relevant information and create visualizations to summarize findings
- Maintain data integrity through governance activities in Salesforce.com
- Provide territory managers with backlog, order intake and order shipped weekly using information that is extracted from our database.
- Increase the efficiency of existing processes and procedures to enhance the company’s monthly and yearly goals.
- Other duties as assigned.
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Strong organizational, time management, priority setting & high level of analytical & problem- solving abilities
- Ability to work independently and collaboratively in a fast paced, dynamic environment.
- Proficient skills in MS Excel (V-lookups, pivot tables, macros, sum product, multiple conditional formulas)
- Mine large datasets, draw relevant information and create visualizations to summarize findings.
- Collaborates with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
- Communication
- Customer Service
- Follow-Up
- Active Listening
- Time Management
- Associated / Bachelor’s degree in Business Administration or related minimum 3 years of customer service experience with a manufacturer
- Proficient in MS Excel and Pivot tables
- Minimum 3 years of construction equipment or rental equipment industry – preferred
Job Summary
Full Time
Durable Manufacturing
$47k-63k (estimate)
03/23/2024
05/22/2024
haulotte-usa.com
FREDERICK, MD
25 - 50
2015
$10M - $50M
Durable Manufacturing
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About Haulotte US
With market growth and achieving record sales, Haulotte Group opened its 84,000 square foot Virginia Beach AWP Headquarters. This facility is the central hub for North America AWP corporate offices, product and parts distribution, as well as all in-house customer care activities. The Haulotte AWP Team currently operates out of two facilities. The design and manufacturing of the light-weight product line of Trailer-Mounted Boom Lifts and Light-Weight Self-Propelled Boom lifts, along with selected models of electric scissor lifts and telescopic booms, takes place at the 300,000 sq. ft. Archbold,... Ohio factory. The balance of its aerial product portfolio is efficiently produced by Haulottes other global factories in France, Romania, and China.
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