Req ID: 276305

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Technician to join our team in Minneapolis, Minnesota (US-MN), United States (US).

The Desktop Support will be responsible for performing various managed client services for a strategic customer. These services include: Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service.

This position will be a client based position working with an NTT DATA Team. Travel to local branch offices of the client will be required.

Job Responsibilities Include:

• Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals.
• Windows and MacOS, troubleshooting, diagnosing, imaging/deployment and software installation.
• Serves as company liaison with customer on administrative and technical matters
• Provide technical support and incident management service desk functions (Service Now)
• Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals (Windows 7, 10 and Mac OS)
• Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10 and Mac OS)
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services (basic break fix for desktops, laptops.)
Instructs customers in the operation and maintenance of basic Windows.

Basic Qualifications:

3 years desktop/technical Windows support experience


Preferred Skills:

• ServiceNow ticketing system (or similar ticketing system)
• Office 365 support
• Mac troubleshooting, diagnosing, imaging/deployment and software installation.
• Installation/Troubleshooting of Software/Hardware
• Proven customer service background
• Able to comprehend and follow verbal and written technical instructions and scripts.
• A certification or equivalent skill set
• Individual must have ability to receive calls during the normal business day and after hours.
• Physically able to lift and move Enterprise and Client technology hardware in our customer environment.
• Excellent verbal and written communication skills with emphasis in customer service
• Excellent interpersonal skills and ability to work collaboratively in a team environment.

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About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.