Role: Desktop Support Administrator with SCCM exp.

Location: Minneapolis, MN

Moe of Hire: Full Time

Key Skills: SCCMS, In-Tune, JAMF, ITIL

Skills Required:

· Responsible for the effective provisioning, installation, configuration, and operations of systems hardware and software infrastructure for our customer.

· Experience in Content Creation and Tool Utilization with In-tune is Essential Assist in monitoring and administrating all globally-available IT-supported systems and technology while maintaining and reporting on global Service Level Agreements.

· Create documentation, workflows, and other supporting materials for systems topology, support, and administrative actions.

· Use ITIL processes and procedures for change, incident, and problem management of all enterprise services and systems.

· Assist in maintaining and developing automation of enterprise systems workflows and tasks.

· Act as an escalation point for monitoring alerts and help desk tickets.

· Assess, design, administer, and manage the life cycle of data center hardware and related infrastructure.

· Troubleshoot, research, and resolve escalated technical problems and incidents in a timely and professional manner.

· Management, administration, and ongoing maintenance of enterprise server software and technologies.

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift

Experience:

• SCCM: 3 years (Preferred)
• Intune: 2 years (Preferred)
• ITIL: 1 year (Preferred)

Work Location: In person