27 Technical Support Engineer (customer facing, troubleshoot/debug, JavaScript) Jobs in Orlando, FL
Harvey Nash is Hiring a Technical Support Engineer (customer facing, troubleshoot/debug, JavaScript) Near Orlando, FL
Here are some of the specific details:
Job Title: Technical Support Engineer (customer facing, troubleshoot/debug, JavaScript)
Location: Orlando, Florida
Duration: 12 Months
Technical Support Engineer (Automation/ Service Management)
We are looking for an experienced Support Engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers. This includes developing subject matter expertise within the technical support department. The engineer is responsible for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the ServiceNow software and platform.
Required Skills
- Experience writing and debugging JavaScript Code or similar language
- Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON)
- Understanding of remote administration via SSH, SNMP, WMI, PowerShell
- Excellent troubleshooting skills
ROLE 2
Technical Support Engineer (Performance)
The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills.
Required Skills
- Strong personal commitment to quality and customer service
- Experience with relational databases (e.g. MySQL, Oracle)
- Java experience- ability to read and understand object oriented design principles and memory management
- Experience in one (or more) scripting languages- JavaScript is preferred. Python or Perl-plus
- Basic Unix/Linux experience
- Experience diagnosing performance degradation (e.g. explain plans, database tuning)
- Strong teammate with high level of commitment and excellent communication skills
ROLE 3
Technical Support Engineer (Integrations)
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
Required Skills
- Knowledge on LDAP/Active?Directory, SSO?or other authentication or user management systems
- Understanding of Email?Troubleshooting (e.g. Office 365, Exchange )?
- Knowledge on Web?Services (SOAP, REST)?
- Working knowledge on Network troubleshooting (e.g. Ping, Telnet)
- Hands on experience in any?bi-directional, integration between two systems?
- Some experience with Scripting languages:? JavaScript preferred
- Experience with relational databases (e.g. MySQL, Oracle)
- Experience with the gathering and reading of various log files
A reasonable, good faith estimate of the minimum and maximum for this position is $45/hr. on W2
Benefits will also be available, and details are available at the following link: Harvey Nash Benefits
I am looking forward to speaking with you today.
About us: Harvey Nash is a national, full-service talent management firm specializing in technology positions. Our company was founded with a mission to serve as the talent partner of choice for the information technology industry. Our company vision has led us to incredible growth and success in a relatively short period of time and continues to guide us today. We are committed to operating with the highest possible standards of honesty, integrity, and a passionate commitment to our clients, consultants, and employees. We are part of Nash Squared Group, a global professional services organization with over forty offices worldwide. For more
information, please visit us at https://www.harveynashusa.com/
Mirza Kazim
Sr. IT Recruiter
Harvey Nash
US & Canada Market
(510) 975-4934
www.harveynashusa.com
A GLOBAL FORCE IN TECHNOLOGY RECRUITMENT WITH OVER FORTY OFFICES WORLDWIDE.
Job Summary
Full Time
$102k-129k (estimate)
04/28/2024
05/15/2024
harveynashusa.com
DENVER, CO
200 - 500
1998
JANE GILLIGAN
$50M - $200M
Business Services
Related Companies
The following is the career advancement route for Technical Support Engineer (customer facing, troubleshoot/debug, JavaScript) positions, which can be used as a reference in future career path planning. As a Technical Support Engineer (customer facing, troubleshoot/debug, JavaScript), it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Engineer (customer facing, troubleshoot/debug, JavaScript). You can explore the career advancement for a Technical Support Engineer (customer facing, troubleshoot/debug, JavaScript) below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Engineer job description and responsibilities
Responsible for providing technical support to clients in person and remotely.
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Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
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Technical support engineers need to rise above, and not respond with anger or frustration.
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Technical support specialists provide assistance to customers experiencing technical, software and hardware problems.
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They ensure that all technical aspects are functioning optimally.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Engineer jobs
Taking ownership of customer issues reported and seeing problems through to resolution
04/11/2022: Chillicothe, OH
Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.
03/29/2022: Orange, CA
A Technical Support Engineer provides customer service for computer hardware and software.
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Technical support engineers require a variety of hard skills and soft skills.
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A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.
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Step 3: View the best colleges and universities for Technical Support Engineer.
