Title: IT Support Specialist

15 month contract extensions, multi year rolling contract

On-Site in Boston, MA ( Seaport )

Rate: 25-45hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. The ideal candidate will be responsible for planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope. They will also effectively monitor and present project updates to relevant stakeholders, clients, or project team members.

Basic Requirements

5 years working in an IT support team following ServiceDesk practices. (Multi-site support, incident management, problem management, change management).

Additional Skills/Preferences:

• Bachelor's or Associate degree in Computer Science, Information Technology, Information Management, or other related fields.
• Broad knowledge of IT Service Support and environments (Windows, Mac, Desktop Support, mobile support, printer support, network support)
• Knowledge of site-specific environment
• Self-starer, ability to work independently
• Exemplary communication skills
• Strong network understanding
• Good knowledge of Telephony solutions
• Strong teamwork and people skills
• Ability to manage multiple priority projects
• Vendor engagement skills
• Incident problem management
• Experience working around lab or manufacturing environments (preferably pharmaceutical)
• Basic knowledge of telecom, workplace, AV and mobility technologies and how to support them.