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What are we looking for? A kick-ass Technology Specialist.
Where are we looking? This is a fully remote position.
What type of job is this? Full-time.
Compensation is geography-based, and ranges between $22-$27/hour for those working this position full-time.
Who would you report to? Our Partner Support Manager. She kicks ass like nobody's business.
What will get our attention?
What should you bring to the table?
What do we bring to the table?
What would a typical day look like?
As a Technology Specialist, you are responsible for providing instant triage and remote troubleshooting support to end-users as they call or send emails to us describing their challenges with any of their home technology. When an end-user needs assistance, you quickly assess their situation and if possible provide a solution in the moment. You document the issue, the steps you took to diagnose, and the workarounds you provided. You assess urgency in an empathetic manner so that our partners in the field can follow up efficiently and appropriately. You will learn best practices for providing support, troubleshooting technology, and maintaining good data.
In short, this position provides remote support for all manner of smart home systems, including audio, video, networks, lighting, thermostats, access control, cameras, and phone systems. The list is never ending and always expanding. As you get more comfortable in your role, you'll be expected to assist in training others.
Curious if you’ll fit our culture?
You're still reading? We already listed these above, under 'what you should bring to the table.' So what are you waiting for....apply, already!
Full Time
$90k-113k (estimate)
11/22/2023
06/08/2024
onevisionresources.com
South Boston, MA
100 - 200
The job skills required for Technology Support Specialist include Troubleshooting, Customer Service, Communication Skills, Life Insurance, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Technology Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technology Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technology Support Specialist positions, which can be used as a reference in future career path planning. As a Technology Support Specialist, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technology Support Specialist. You can explore the career advancement for a Technology Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technology Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technology Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technology Support Specialist job description and responsibilities
A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
04/02/2022: Pine Bluff, AR
Technical support positions are highly specialized, and may focus primarily on networking, security, customer tech support, hardware, or software.
02/26/2022: Hopkinsville, KY
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/21/2022: Vallejo, CA
Technical support specialists at larger companies may be called upon to write user manuals for their employees or customers.
02/25/2022: Los Angeles, CA
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
04/01/2022: Galveston, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technology Support Specialist jobs
Certifications such as the CompTIA A+, Security+, and Network+ certify for knowledge that can be used across all technology stacks.
04/23/2022: Toledo, OH
The minimum education requirement for a technical support specialist role can vary from position to position.
05/07/2022: Florence, AL
Most technical support specialists acquire at least some on-the-job training after they are hired.
04/01/2022: San Antonio, TX
Positions with companies that create software and other computer products often desire specialists with a bachelor’s degree.
02/22/2022: Racine, WI
A technical specialist may also have training in computer programs with professional certificates and an ITIL foundation.
04/05/2022: Tampa, FL
Step 3: View the best colleges and universities for Technology Support Specialist.