Job Summary

The Key Account Manager (KAM) is responsible for maintaining existing business with a strong focus on expanding sales in a defined geographic region, reporting to the Area Sales Director. This position requires a highly motivated self-starter that offers solutions to challenges, has a positive presence with internal and external customers, is well organized, and can multitask in a continuously changing and dynamic ophthalmic market environment. Assigned monthly/quarterly/annual sales revenue and product objectives are achieved through consultation and value-based communications with ophthalmologists, optometrists, surgery centers, and staff on the use, characteristics, and advantages of Harrow ophthalmic branded and compound formulations. Prospective candidates should have retina sales, buy and bill sales and/or medical device sales experience and a proven track record of success selling to physicians, private clinics, hospitals, and support staff.

Essential Duties & Responsibilities

• Meet or exceed quarterly sales revenue and product goals
• Takes 100% ownership and accountability to reach the goals set by the company 
• Focus is on the development of new customers without losing your existing base of business
• Ability to effectively close business deals in a timely and professional manner
• Entrepreneurial mindset to analyze, develop and grow territory business 
• Grow the business through organic pull-thru with additional products and adding new customers
• Call on ophthalmic healthcare professionals in defined markets
• Develop critical physician and staff relationships within the assigned geography 
• Utilizes all internal resources when developing quarterly action plans or handling problem accounts
• Provides weekly new business forecasts and updates
• All sales activity is adequately recorded in CRM with Next Steps summarized
• Competent in PowerPoint, Excel, Word & Outlook
• Maintain an in-depth and professional level understanding of our ophthalmic product portfolio
• Articulate the compelling advantages of the products/formulations and our solutions that complement them
• Act with a sense of urgency at all levels of customer care and follow up
• Collaborate with internal departments and peers
• Ability to travel throughout the assigned geography on a routine basis
• Expected travel in the field will be about 80%, which will include overnight stays
• Utilize designated CRM system - Salesforce
• Understand the Pharmaceutical Industry’s Code of Practice
• Comply with all state and federal-specific legislation and regulatory requirements
• Manage expenses in a thoughtful, responsible, and ethical manner
• Resourceful thinker that may not have a complete roadmap to success but finds the resources available to win and prosper
• Acts as the liaison for customer complaints or issues with continual follow-up
• Submits all required reports, including monthly expense reports, on time 

Knowledge, Skills & Abilities

• Bachelor’s degree in a related field
• Has 3 years of retina sales, buy and bill sales and/or medical device sales experience
• Have buy & bill experience 
• Ability to build, develop, and foster longstanding relationships with customers 
• Ability to quickly absorb product and practice information and offer solutions that resonate
• Experience with the execution of strategic and targeted business plans around priorities and goals
• Proficient with MS Office products including Word, Excel, and PowerPoint
• Clinical understanding in the specialty of ophthalmology preferred
• Knowledge of how physicians make decisions regarding patient care for various therapies
• Excellent presentation and interpersonal skills
• Solid independent judgment and initiative required
• Superior communication and written skills are a must
• Ability to multitask, adjusting priorities as needed
• Good problem-solving and analytical skills
• Ability to become proficient with Salesforce CRM

Travel

75% weekly travel in defined territory with overnights required