As part of a small IT infrastructure support team, this position helps provide technical support for the Administration Office of the District Courts (DCA), the sixty-one (61) District Courts, five (5) Specialty Courts, six (6) emergency relief dockets, and four (4) Title IV-D Courts in Harris County. Tasks include help-desk user support, incident troubleshooting, documentation, and working on Audio/Video controls and infrastructure. The Technical Support Specialist has a strong focus on computer support, inventory, and administrative tasks related to facilities and the technical group. Some after-hours work will be required.

• Provide help desk support for the District Courts by telephone, remote control, and onsite support.

• Install, maintain, and troubleshoot software and hardware.

• Support and maintain audio and video presentation equipment in courtrooms.

• Setup and maintain specialty laptops for a wide range of audio-video needs.

• Support virtual Courtroom environments (Zoom and live streaming)

• Assist in creating and testing images for end users’ computers.

• Assist in setup and executing video conferences when necessary.

• Provide support to end-users on various software including Microsoft Office, Eclipse, and Microsoft Outlook.

• Work closely with the Judges and their court reporters to provide real-time testimony for high-profile court proceedings.

• Responsible for technical inventory, including disposing of old inventory.

• Maintain procedural documentation for court operations related to technology

• Help the courts maintain updated website content as needed.

• Support users with telecommuting and remote systems access.

• Develop customized computer applications training curricula and train DCA and District Courts personnel.

• Provide offsite support at Conferences and meetings.

• Field a diverse array of support calls, including helping users resolve non-technology problems by serving as a liaison between users and service-providing departments.

• Rollout and migrate from aged to new hardware and software.

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

• Graduation from an accredited four (4) year college or university

• Five (5) years of related experience

Position Type and Typical Hours of Work: 

• Regular Full-time

• Monday – Friday | 8:00 A.M. to 5:00 P.M.

  • Variations from those hours may occur, including early mornings, evenings and weekends as needed

• 1201 Franklin, Houston, TX 77002

• $58,000.00 - $65,000.00 Annually 
• Depends on Qualifications
• Based on 26 Pay Periods

Employment is contingent upon passing a background check and drug screen.