Job Summary

The Busser is responsible for assisting the servers in providing the highest quality service possible to guests while maintaining the highest standards of cleanliness and sanitation throughout the hours of operation. The busser must insure that all tables are kept clean and presentable with clean china, glassware, silverware and linen.

Duties & Responsibilities: 

• Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees.
• Keep all work areas clean and properly stocked according to the current meal period.
• Keep all tables cleaned and properly set according to property specific standards.
• Break down trays of soiled dishes and linen in the dish room area according to established standards.
• Assist servers by delivering and refilling beverages, pre-bussing tables, and promptly resolving any guest requests.
• Complete daily opening and closing duties and cleaning according to established side-work checklist.
• Answer the phone in an attentive, courteous and efficient manner.
• Assist fellow employees as needed throughout the shift.
• Provide service to guests in waiter’s absence as needed.
• Maintain beverage levels in glasses/cups on table at least ¾ full at all times. (Coffee, tea, soda, lemonade, and water).

Physical requirements:

• Flexible and long hours sometimes required.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

Qualifications Standards

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.