22 IT Help Desk Jobs in Los Angeles, CA
Harley Ellis Devereaux is Hiring an IT Help Desk Near Los Angeles, CA
Responsibilities:
First Point of Contact: Serve as the initial point of contact for employees seeking technical assistance via phone, email, or chat.
Staff Satisfaction: Prioritize staff needs, actively listen, and ensure timely resolution of issues.
Collaboration: Collaborate with cross-functional teams, including other IT departments, to address complex problems and escalate as needed.
Microsoft 365 Suite Expertise:
Proficiency in using Microsoft 365 tools such asOutlook,Teams,OneDrive, andSharePoint.
Troubleshoot and resolve Microsoft 365-related issues.
Microsoft Mobile Device Management (Intune)
Deployment and Patch Management of devices usingMicrosoft Intune.
Ensure timely patching and updates across the organization.
SCCM (System Center Configuration Manager):
Familiarity with SCCM for Computer Imaging and software deployment.
Collaborate with SCCM administrators to maintain a stable environment.
Cyber Security
Microsoft Defender Suite (Microsoft Defender for Endpoint):
Monitor and respond to security incidents using Microsoft Defender.
Identify and mitigate cyber threats, including malware and phishing attacks.
Rapid7 (3rd party Security Operations Center)
Monitor and resolve to security incidents generated in the Rapid 7 tool
Address assigned remediation tasksidentified in Rapid 7
Dark Trace
Release of email that are requested from Dark Trace email quarantine.
Coordination with IT team to quarantine messages that were delivered to multiple mailboxes
User Training and Documentation:
Provide user training on IT tools and best practices.
Create and maintain documentation for common issues and resolutions.
Qualifications:
Experience: Minimum of3 yearsin IT support or a related role.
Technical Skills:
Proficiency in theMicrosoft 365 suite(Outlook, Teams, OneDrive, SharePoint).
Experience withIntune deploymentandpatch management.
Familiarity withSCCMfor configuration management.
Knowledge ofMicrosoft Defender for Endpoint(formerly Windows Defender).
Problem-Solving: Ability to analyze and troubleshoot technical issues efficiently.
Security Awareness: Experience in identifying and resolvingcybersecurity threats.
Communication: Excellent communication skills to interact with clients and team members effectively.
If you're passionate about delivering exceptional IT support, ensuring client satisfaction, and contributing to a secure technology landscape, we encourage you to apply!
Job Summary
Full Time
$84k-106k (estimate)
04/20/2024
06/19/2024
environharleyellis.com
Southfield, MI
<25
Related Companies
The job skills required for IT Help Desk include IT Support, Technical Support, Problem Solving, Communication Skills, Collaboration, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Help Desk. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Help Desk. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Help Desk positions, which can be used as a reference in future career path planning. As an IT Help Desk, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Help Desk. You can explore the career advancement for an IT Help Desk below and select your interested title to get hiring information.
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