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Title : IT Help Desk Tier 1
Reports to : Director of IT
Department: IT Department
Status: Full-time, Non-Exempt
Schedule : Monday - Friday (8 hour shifts, 8:30am - 5pm)
Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan
SUMMARY
The Help Desk Tier 1 is responsible for responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. The IT Technician is also responsible for providing technical assistance and support related to company-supported telephones, copiers, printers, computer systems, hardware, and software and other miscellaneous equipment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
QUALIFICATIONS
PREFERRED QUALIFICATIONS
Work Environment
RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES
Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.
The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
Benefits & Perks
Full Time
$51k-63k (estimate)
05/01/2024
05/17/2024
thepeopleconcern.org
LOS ANGELES, CA
500 - 1,000
Private
JULIE GUEST
$10M - $50M
Social & Legal Services
The following is the career advancement route for IT Help Desk Tier 1 positions, which can be used as a reference in future career path planning. As an IT Help Desk Tier 1, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Help Desk Tier 1. You can explore the career advancement for an IT Help Desk Tier 1 below and select your interested title to get hiring information.