49 Customer Service Representative Jobs in Fontana, CA
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Hankook Tire Manufacturing Tennessee is Hiring a Customer Service Representative Near Fontana, CA
Position Identification
- Job Title - Customer Order Representative
- Job Function - Corporate Accounts
- Report to - Customer Service Representative Manager
Job Purpose
Responsible for customer service functions for select key accounts. Process orders and review inventory relative to customers’ needs. Acts as liaison to SCM team to achieve optimum fill rates. Provide support to director and manager pertaining to sales reports and customer support follow up. Maintains an ongoing relationship with selected customers and sales staff. Incumbents use knowledge of products and product availability to provide a communications link to the customer.
Key Accountabilities
- Secure and process fulfillment ensuring required weight and shipping dates are met.
- Process and confirm orders and communicate order status to customers
- Follow up on delivery of orders; troubleshoot missed delivery dates, shortages and overages
- Prepare and send monthly sales reports and fill rate reports
- Prepare direct factory container status reports and communicate to customers (winter tires)
- Track and prepare inventory reports
- Determine product shortfalls and communicate these with SCM
- Track urgent factory containers incoming to Hankook warehouses with SCM and warehouse personnel to assure customer’s forecast is met
- Communicate new products and / or code changes to customers.
- Coordinate set up of customer material codes as needed
- Manage and allocate backorders
- Call Center customer service for special orders and stock inquiries
- Any other duties/responsibilities as assigned by Management
Level of Accountabilities
- Individual contributor
- Administrative position with limited impact to the business based on decision making
Core Competencies
- Must have strong computer skills, with advanced Microsoft EXCEL
- Good communication (oral and written) skills
- Good interpersonal skills with a positive attitude
- SAP knowledge desirable
- Requires attention to detail
Qualifications
- High School diploma required
- 2 years of business experience in customer services or corporate environment
Job Summary
Full Time
$65k-83k (estimate)
11/14/2023
04/04/2024
The job skills required for Customer Service Representative include Customer Service, Call Center, Customer Support, Attention to Detail, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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