Sales Lead works hand and hand with the spa leaders to manage day-to-day operations of the

front desk with particular focus on sales growth in memberships, gift cards and products.

Responsibilities for this role include:

● Providing excellent customer service and experiences to all guests and members

through the answering of phone calls, setting appointments, greeting guests and

membership sales and management

● Strong knowledge of services and the ability to passionately enhance client experience

by promoting products, services, enhancements and dual service appointments with

effective, clear communication.

● Assist in hiring, onboarding and training processes for the front desk team

● Ensure that the front desk team is supported through daily role-playing and goal setting in

order to uplift them and achieve high conversion and excellent customer service.

● Work with the front desk team to maximize appointment books and eliminate booking

errors.

● Strong communication skills to ensure that all operations, updated policies and new

marketing are clearly communicated to all direct reports.

● Highlight a product weekly to create focus on that product and to provide education

needed to help our SA team sell and recommend this to every client that enters the spa.

● Get the team to a minimum of 20% - 30% conversion for memberships and 50% pre-

booking through use of in person 1-on-1 coaching and fun incentives to keep motivation

high.

● Develop ways to increase client satisfaction through marketing, review cards, service

promotions, thank you cards and more.

● Partnership with the Manager of Client Sales & Team Development to coach the team to

high performance metrics in memberships, gift cards, products and facial business.

● Develop and support performance improvement plans/coaching for lower converters to

help them overcome limiting beliefs and achieve their goals.

● Be a strong advocate for the culture and help drive key focuses to support the needs of

the business.

Job Type: Full-time

Pay: $18.00 - $23.64 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Paid training

Compensation package:

• Uncapped commission

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Work Location: In person