882 Guest Service Manager Jobs in Austin, TX
Hampton/Home2 Dual Brand East Austin (New Build) is Hiring a Guest Service Manager Near Austin, TX
LOCATION:
Home2/Hampton & Inn East Austin
ABOUT HOTEL/COMPANY:
Home2/Hampton Inn East Austin is managed by Vista Host Management Company and looking for our next Guest Service Manager. Vista Host is a nationally recognized hotel management company with nearly 30 properties nationwide. The Hampton Inn & Suites is conveniently connected to the Eldorado Scioto Downs Casino
WHY WORK FOR US?
This position is perfect for those with years of experience working the front desk and are looking to continue their career in a hospitality management position.
- industry-leading bonus plan, paid quarterly!
- Vacation / Holiday / Sick / Bereavement Pay
- Health / Dental / Vision Insurance Available
- Life / Short-term disability Insurance Available
- 401k Program
- Employee Discounts (both Brand and Company Hotels)
- Free, Third-Party Employee Assistance Program (personal & professional)
POSITION TITLE: Guest Service Manager
REPORTS TO: Assistant General Manager / General Manager
POSITION SUMMARY:The Guest Service Manager is a multi-dimensional role that requires performing multiple job duties, often simultaneously. The Guest Service Manager coordinates front desk activities and ensures complete satisfaction of all guests. Additional responsibilities include: communicating with all departments, managing reservations and room assignments, assisting with the F&B operation and responding to guest requests, inquiries and escalations.DUTIES AND RESPONSIBILITIES:
- Ensure front desk is tidy and has all necessary materials (e.g. key cards, packets, etc.)
- Train, supervise and support front desk
- Recruit and train new employees
- Create, organize, and maintain scheduling for all front office employees
- Assign tasks and ensure all front of house positions are covered for duration of shift
- Ensure timely and accurate customer service
- Handle complaints and specific customer requests
- Troubleshoot emergencies
- Monitor stock and order office supplies
- Review and respond to all in-house and 3rd party reviews.
- All other duties as assigned/required.
POSITION REQUIREMENTS:
- Must be able to communicate in English both written and verbally.
- Must be able to stand for long periods of time.
- Must be able to lift 20 lbs.
Job Type: Full-time
Pay: From $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Every weekend
- On call
Work setting:
- In-person
Experience:
- Hotel Management: 1 year (Preferred)
- Hilton: 1 year (Preferred)
Ability to Relocate:
- Austin, TX 78702: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
$38k-55k (estimate)
03/24/2024
07/20/2024
The job skills required for Guest Service Manager include Guest Service, Scheduling, Customer Service, Front Office, Employee Assistance Programs, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Manager positions, which can be used as a reference in future career path planning. As a Guest Service Manager, it can be promoted into senior positions as a Room Reservations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Manager. You can explore the career advancement for a Guest Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Manager job description and responsibilities
A guest service manager will fulfill requests made by guests to ensure that they have an unforgettable experience.
01/30/2022: Sarasota, FL
The guest services manager oversees the process of handling customer complaints.
02/28/2022: Altoona, PA
Guest service manager focuses on the client's needs and requirements and ensures that they are being fulfilled.
01/31/2022: Passaic, NJ
Present the menus and the special of the day
03/27/2022: Pascagoula, MS
Organisational and planning skills to develop customer service policies.
01/25/2022: Allentown, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Manager jobs
A guest service manager performs a variety of customer relations duties at a hotel.
04/12/2022: Youngstown, OH
Must be able to speak and understand the primary language used by the guests who visits the hotel.
03/22/2022: Wilmington, DE
Listen, understand and take action.
03/25/2022: Longview, TX
Customer Service Manager needs a strong set of management, leadership, and business skills to take their career to the next level.
02/01/2022: Tucson, AZ
Customer service representatives, customer service management, and operations staff work together to make experiences that matter.
03/11/2022: Bremerton, WA
Step 3: View the best colleges and universities for Guest Service Manager.
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