KNOWLEDGE, SKILLS AND ABILITIES: (*Indicates can be developed after employment)

Knowledge of: agency program areas, agency policies and procedures, business practices and principles; public relations; government structure and process;

Skill in: decision making, organizing information and data, effective communication

Ability to: operate agency networked personal computer, software and program operating systems; manage upset consumers, redirect frustration, define problems, collect data, establish facts and draw valid conclusions; deal with large number of variables and determine specific course of action; recognize errors and make corrections; write instructions; write specifications and training materials; gather, collate, and classify data, people or things; prepare meaningful, accurate and concise reports and position papers; handle sensitive inquiries from public, government officials, support groups, and general public;