Description

Reports directly to: ReStore Manager, ReStore Director

Department: Salary, Non-exempt

Time Requirements: Full-time, 9 am -5 pm, Tuesday through Saturday including regular availability for weekend and evening hours

Key Responsibilities:

• Provide support to other ReStore Co-Manager in the management of day-to-day store operations.

• Track sales data to determine categories with high to low volume and adjust procurement strategies to meet customer demand.

• Ensure compliance with all financial reporting practices: reconciling daily sales and the daily closing out of all financial transactions.

• Ability to plan, schedule, prioritize, coordinate, delegate, and manage multiple work activities.

• Lead and train staff on proper pricing structures.

• Onsite supervision of staff and volunteers.

• Ensure a safe environment for staff, shoppers, donors, and volunteers.

• Oversee scheduling of all store activities including staff schedules, volunteer schedules, and other special events.

• Tracking and management of staff hours, vacation, holidays, and missing punch-outs via Paycom.

• Engage customers and provide excellent customer service.

• Ensure that the ReStore is always staffed properly. Managing call-outs, vacations, and sick time.

• Assist with the selection and onboarding of new staff.

• Meet or exceed budgeted sales goals, while seeking ways to reduce operating expenses.

• Supervise daily product flow, ensuring donations are handled with care and efficiency.

• Tracking of supplies, equipment, and day-to-day products that are needed to operate the store.

• Enforce all ReStore policies fairly.

• Make policy recommendations as needed.

• Handle customer and donor complaints professionally.

Qualifications

Requirements:

• Integrity, credibility, and commitment to Habitat’s mission.

• Ability to relate to people with diverse backgrounds.

• At least two years of experience in retail, resale, or hospitality industries.

• Effective written and oral communication skills.

• Keen attention to detail.

• Creative self-starter with the ability to work both independently and with other staff and volunteers.

• Ability to provide direction to other staff and volunteers.

• Physical ability to complete work in the store/warehouse, even during inclement weather.

• Able to safely move heavy donations using dollies and other provided tools.

• Proficiency with Outlook and Excel.

• Retail merchandising or another décor/design experience is preferred.

• All other duties are assigned by ReStore Director.

Performance Indicators:

• Achieve sales and financial goals outlined in ReStore Business Plan.

• Develop and implement appropriate systems.

• Build store assets and enhance the mission of Habitat Philadelphia.

• Manage volunteers and employees for best utilization in fulfilling objectives.

• Initiative and independent action demonstrated in handling tasks assigned.

• Strong communication with donors, customers, volunteers, partner families, and staff.

• Demonstrated knowledge of operations, policies, and procedures.

Benefits

• This position is eligible for medical, dental, paid vacation, sick time, and holidays. Salary is commensurate with experience.

To Apply

• Please send a resume and salary requirements through the Indeed application portal by May 31, 2024. No calls, please.

Equal Employment Opportunity Policy

Habitat for Humanity Philadelphia provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, creed, religion, national origin, ethnicity, ancestry, sex, sexual orientation, gender identity, age, medical condition, physical or mental disability, genetic information, pregnancy, veteran status, marital status, familial status, source of income status, domestic or sexual abuse victim status or any other category protected by applicable federal, state or local law in any employment-related decision, including recruitment, hiring, compensation, training, promotion, demotion, transfer, layoff, termination and all other terms and conditions of employment.