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Job Title: CRM / Business Analyst (Hybrid Onsite)
Location: Lansing, MI
Duration: 12 months
Client: State of Michigan
Pay Rate: $65/hr. on C2C / 1099
Job Type: Corp-Corp / 1099 / Contract W2
Job Description:
Position Description: This position functions as a behavioral health customer relationship management (BH CRM) analyst to support the development, implementation, monitoring, and continued improvements of complex strategic initiatives, including but not limited to the BPHASA business processes, housed in the BH CRM. This position coordinates and communicates with projects teams, other BH CRM staff, business owners, leadership, IT, and contractors to assist with operationalizing BPHASA business processes into the BH CRM. This position will provide level 1 support to users, helping triage tickets and requests, and communicate status updates to users. This position will create program guidance, job aids, and webinar content and web-based trainings, and coordinate technical assistance
learning sessions as directed. This position will also monitor program and account data.
Duties & Responsibilities:
Reviews, analyzes, and evaluates business systems and user needs.
Triage user requests and tickets, assign priority and severity, and communicate effectively to all stakeholders.
Maintain and prioritize CRM inbox communications.
Draft and send communications to users and specific audiences related to business process upgrades, timelines, system changes, or anything relevant to the system.
Formulates systems to parallel overall business strategies.
Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI,buy/build, etc.
Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.
Prepare and document Functional and Technical Specifications for reporting and data warehouse work. Assist with business warehouse/intelligence support and enhancements.
Assist with developing and drafting RFPs.
Assist in deployment and management of end-user reporting tools and platforms.
Work with IT and business project teams to understand reporting and data warehousing requirements and propose solutions.
Document and provide knowledge transfer to the rest of the Enterprise Reporting Team for all solutions.
Reviews, analyzes, and evaluates business systems and user needs.
Formulates systems to parallel overall business strategies.
Relies on limited experience and judgment to plan and accomplish goals.
Performs a variety of tasks.
Works under general supervision; typically reports to a project manager.
Attends all BH CRM meetings as appropriate and assigned.
Qualifications/Requirements:
Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective.
Familiar with industry standards (including Legacy, Core, and Emerging technologies), business process mapping, and reengineering.
A certain degree of creativity and latitude is required.
Has knowledge of commonly used concepts, practices, and procedures within a particular field.
Familiar with relational database concepts, and client-server concepts.
Ability to organize, evaluate, and present information effectively.
Ability to analyze, synthesize, and evaluate a variety of data for use in program development and analysis.
Other required skills are technologically savvy; strong training and technical assistance skills; excellent oral and written communication skills; and highly organized and detail oriented.
Required skills in the use of all necessary software necessary to execute stated duties and responsibilities (includes the suite of Microsoft Office applications such as Word, Excel, PowerPoint, Outlook).
Ability to meet competing deadlines.
Strong data management skills.
Experience in process improvement, project management, and data management
Top Skills & Years of Experience Required:
Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective. - 3 years of experience
Familiar with industry standard (including Legacy, Core, and Emerging technologies), business process mapping, and reengineering. - 3 years of experience
Experience documenting requirements for RFP - 2 years of experience.
BA candidates who have done business process re-engineering and assisted with requirements collections for RFPs.
Recruiter Details:
Recruiter Name: Prem at gsksolutions dot com
Contact Number: Two eight one-seven six nine-one two six four
About GSK Solutions Inc:
GSK Solutions Inc is a leading information technology (IT) Services Company that specializes in providing complete consulting solutions and staff augmentation to its clients. We provide on-time, on-budget, and quality service to our clients and consistently meet their expectations. We are known for our superior execution on a sustained basis.
GSK has been in the business of providing both commercial and custom product development services, including, Information Security, Software Development, Consulting and IT Audit. GSK implements highly critical and time-sensitive projects for their Fortune 500 clients located across the country.
Full Time
Business Services
$73k-89k (estimate)
04/24/2024
04/29/2024
gsksolutions.com
MONUMENT, CO
50 - 100
2010
USHA GOLLA
<$5M
Business Services
GSK Solutions Inc. is a cutting-edge, no-nonsense cybersecurity company that provides security software, services, and consulting to companies looking for an affordable, reliable solution. We are known for our superior execution on a sustained basis. GSK Solutions Inc is a leading information technology (IT) Services Company that specializes in providing complete consulting solutions and staff augmentation to its clients. We provide on-time, on-budget, and quality service to our clients and consistently meet their expectations. We are known for our superior execution on a sustained basis. GSK ...has been in the business of providing both commercial and custom product development services, including, Information Security, Software Development, Consulting and IT Audit. GSK implements highly critical and time-sensitive projects for their Fortune 500 clients located across the country.
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The job skills required for CRM / Business Analyst (Hybrid Onsite) include CRM, Project Management, Leadership, Initiative, Written Communication, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a CRM / Business Analyst (Hybrid Onsite). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CRM / Business Analyst (Hybrid Onsite). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for CRM / Business Analyst (Hybrid Onsite) positions, which can be used as a reference in future career path planning. As a CRM / Business Analyst (Hybrid Onsite), it can be promoted into senior positions as a Business Systems Analyst IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CRM / Business Analyst (Hybrid Onsite). You can explore the career advancement for a CRM / Business Analyst (Hybrid Onsite) below and select your interested title to get hiring information.