Senior Project Manager

GRUBBRR is looking for a KPI driven Project Manager. Reporting to the COO within the IPDT (Implementation, Pre-deployment, Deployment and Training) Team, you will be responsible for leading the integration and onboarding of new customers to the Grubbrr platform of products.

Responsibilities:

• Create and manage project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success.
• Ensure on time and on budget delivery of projects while also ensuring that project gates and governance are properly adhered to during the execution of the project.
• Track utilization of project resources and manage this against the resource allocation and budget.
• Manage day-to-day execution of project implementations including the planning, tracking, documentation and status updates for the project.
• Able to manage several large projects or many small to medium sized interrelated projects requiring complex cross-functional collaboration and management at the program level.
• During the course of a project, be the primary customer interface and perform project management activities that ensures adherence to Grubbrr Core Values.
• Exercise solid project leadership skills combined with strong business acumen and in-depth analytical skills.
• Facilitate requirements gathering and assist with the creation of project deliverables, as needed.
• Facilitate and own the creation of Grubbrr technical design documents for complex projects, by interfacing with Product Owners, Architects and Developers, as needed.
• Provide hands-on configuration / customization of Grubbrr products.
• Adopt a standardized development lifecycle methodology for all projects.
• Identify opportunities to leverage all Grubbrr technologies.
• Facilitate project review sessions with the client and your team.
• Lead end to end implementation planning including project management, issue management, communication and change management.
• As necessary, write and review QA and UAT scripts.
• Manage UAT with end users including coordination and user acceptance sign-off.
• Prepare user documentation and training documentation as necessary.
• Leverage business knowledge and expertise to drive business process improvements.
• Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future product roadmapping.
• Have difficult conversations regarding budget, resources and timeline and formally capture and communicate outcomes of those meetings.
• Define project success and lead retrospectives with the IPDT team.

Qualifications:

• Bachelor's degree in Business Administration and/or Information Technology or equivalent experience
• 3-5 years experience in project management role leading enterprise-scale CRM projects, experience implementing Grubbrr solutions preferred
• Demonstrated project leadership skills with direct responsibility for managing project teams, budget and schedule against a customer or vendor contract
• Demonstrated ability to manage Director level internal and external project stakeholders; demonstrated negotiation, conflict management, escalations, executive communication and leadership skills
• Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written; ability to manage and communicate with remote teams during non-traditional business hours
• Ability to lead both small and enterprise-wide engagements, facilitate meetings, mentoring teams of junior team members, and proactively manage project risks
• Ability to weigh business and technical requirements to identify dependencies, produce project plans and estimates
• Ability to proactively identify and manage project risks
• Ability to work effectively in a fast paced, high energy, team-oriented environment
• Ability to multi-task and perform effectively under pressure
• Agile SCRUM Master Certification
• PMP Certification
• Bi-lingual is a plus
• Must work in our Boca Raton office

About GRUBBRR:

GRUBBRR is the leader in self-ordering technology. We aim to revolutionize the way commerce is transacted. Not only have we won awards for our self-ordering technology we are also a Fintech startup that is exploding with growth and joining forces with some of the world’s most recognizable brands. Come join us as GRUBBRR transforms the way customers interact with businesses moving forward. 

We produce sleek, beautifully intuitive products such as:

• Self-service kiosks
• Contactless ordering systems
• Point-of-sale systems
• Mobile ordering and online ordering
• Kitchen display systems
• Digital menu boards & digital customer progress boards
• Contactless IoT smart lockers
• AI/Computer Vision based self-checkout system
• SaaS with advanced data analytics and machine learning

Why work at GRUBBRR:

• Great culture. Awesome people. We have a fun, collaborative environment where everyone shares a passion to win
• We are an industry leader with a cutting-edge product that is in high demand - your work will be seen around the world
• Excellent leadership team
• Beautiful, brand-new office – modern and fun, invites creativity & collaboration - even complete with a 'Zen Garden' and an indoor-basketball court 
• The opportunity to be a true entrepreneur
• The opportunity to be part of something that is revolutionizing industries
• Equity opportunity in a mid-stage startup that is absolutely exploding
• Be at the forefront of AI, machine learning, facial recognition, digital sensors, and other emerging technologies