The Account Manager is responsible for developing long-term client relationships while filling the role as the liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of strategic solutions.

Primary Tasks:

• Serve as the accounts primary point of contact, internally and externally
  • Respond timely to all client and operational needs and requests
  • Manage requirements and completion of projects
• Maintain and grow relationships with client
  • Strengthen existing client relationships
  • Identify opportunities to increase sales
  • Develop new client relationships and additional service offerings
  • Provide recommendations to improve performance or efficiency
• Participate in P&L management
  • Forecast spend/sales activity
  • Understand operational costs to support program
  • Identify cost-saving opportunities
  • Ensure operational budgets are in line and target ROI is met or exceeded
• Manage and uphold defined Statement of Work (agreement)
  • Ensure work performed is in alignment with scope requirements
  • Anticipate and manage risk
  • Manage change order process & quote new services

• Drive effective issue resolution to completion
  • Handle escalations from the client and operations team
  • Gather relevant information
  • Communicate client information to operations team
  • Communicate operational information to the client
  • Recommend and oversee delivery of solutions
• Capture, report and communicate program status
  • Identify and capture program KPI’s
  • Conduct routine program reviews with client and operation

Secondary Tasks:

• Maintaining a safe, clean and orderly work area
• Finding and supporting opportunities for improved performance, cost-savings and efficiency
• Other duties as assigned

Education:

• Bachelor’s degree or 2 years of equivalent experience

Training:

• Meet companies continuous training program (8 CEU hours annually)

Skills:

• Flexibility in daily hours worked based on workloads
• Ability to travel (infrequently)
• Ability to sit for an extended period of time

Desired Skills:

• Strong written and verbal communication skills
• Intermediate user abilities in Microsoft Office Suite
• Ability to present information to managers, clients, suppliers and peers
• Problem solving ability
• Good listening capabilities
• Negotiation experience
• Strategic mindset

Desired Traits:

• Self-motivated
• Strong attention to detail
• Ability to work in a fast paced, stressful environment
• Ability to work with and meet deadlines