51 customer experience representative Jobs in grand rapids, mi
Joseph T. Ryerson & Son, Inc is Hiring a Customer Experience Representative | Grand Rapids Near Grand Rapids, MI
- Job ID:6107
- Functional Area:Sales - Inside
- Position Type:Full-Time Employment
- Experience Required:3 - 5 Years
- Location:MI-Grand Rapids
- Department:Sales - Inside
- Education Required:Associates Degree
- Relocation Provided:No
Position Description:Fostered in over 178 years of history and expansion, Joseph T. Ryerson & Son, Inc. continues paving the way for ingenuity and innovation as one of North America's largest metal distributers. Ryerson provides high quality, essential products that our customers rely on, while creating teams of individuals who are ambitious and hard-working.
We are always looking for talented and motivated individuals because we understand that our people are our most valuable asset. We believe in promoting from within and providing the resources for long-term career progression and development.
If you are interested in working for an essential business with a global reach that is dedicated to a great work atmosphere, and a say yes attitude, Ryerson is looking for you!
We are currently seeking a qualified Customer Experience Representative to join our sales team in Grand Rapids, MI. This position is primarily responsible for sales growth and building customer relationships through excellent account management skills and customer service.
Roles and Responsibilities
* Interacts daily with a large customer base on contractual business.
* Maximizes the opportunity to build relationships with previously assigned or new customers through response to request for quotations, material needs, technical inquiries, and product solutions with the goal of winning business and maximizing profitability.
* Manages full cycle customer orders from creation through delivery, including communicating and resolving any deviations from what has been agreed upon.
* Utilizes Ryerson internal supply chain in conjunction with our external supply chain vendors.
* Acts as a functional expert in fabrication to support the inside sales team and outside territory managers.
* Proactively markets Ryerson as a preferred supply chain partner for fabricated "value added" services to current and potential customers, emphasizing quality and service performance.
* Establishes and maintains strong relationships with internal and external partners, including but not limited to account managers, credit center, inventory managers and an extensive vendor network.
* Understands and effectively incorporates Ryerson's business goals and concepts to achieve sales and profitability.
Position Requirements:* Associates degree or Bachelor's degree
* 3 - 5 years of sales experience, preferably in the metals industry
* Experience with inventory management is an asset
* Customer service focused with strong interpersonal and communication skills
* Proficient in Microsoft applications; SAP Systems experience a plus; strong math skills
* Self-motivated, competitive and strategic thinker
* Detail oriented, strong organizational and multi-tasking abilities
* Effective team player and able to excel independently
Benefits of working for Ryerson:
* Competitive total rewards package
* Paid time off
* Casual work environment
* Heath & Wellness programs
* Tuition Reimbursement program
* "Ryerson Gives Back" initiative
* and more!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex (including gender identity, sexual orientation or preference, and pregnancy), age, national origin, religion, disability or genetic information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier.
Job Summary
Full Time
Wholesale
$52k-67k (estimate)
05/01/2023
07/03/2024
ryerson.com
MINNEAPOLIS, MN
3,000 - 7,500
1842
Public
JOHN RICH
$3B - $5B
Wholesale
Related Companies
About Joseph T. Ryerson & Son, Inc
Ryerson processes and distributes industrial metals for the commercial industry.
The job skills required for Customer Experience Representative | Grand Rapids include Customer Service, Communication Skills, Initiative, Customer Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Experience Representative | Grand Rapids. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Experience Representative | Grand Rapids. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Experience Representative | Grand Rapids positions, which can be used as a reference in future career path planning. As a Customer Experience Representative | Grand Rapids, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Representative | Grand Rapids. You can explore the career advancement for a Customer Experience Representative | Grand Rapids below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Representative job description and responsibilities
Collaborated with various team members across departments to problem solve and exceed customer expectations.
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Customer experience representative also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
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Customer experience representative document their exchanges with clients, often using customer relationship management software.
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They generally need to know how to create and update tickets and how to search for customer records.
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Customer service representative listen to or read about customer problems and suggest solutions.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Representative jobs
Customer service representatives must have distinct personalities.
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Most customer service representative jobs require candidates to complete on-the-job training.
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Customer service representative should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.
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The person needs to know when to ask for referrals or reviews from customers.
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Customer experience representative must be patient and polite, especially when dealing with difficult or angry customers.
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Step 3: View the best colleges and universities for Customer Experience Representative.
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