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The POWER of a CAREER! Northpointe Bank is seeking a detail oriented, customer service minded individual to join our team as a Customer Service Representative. This position requires an individual who has the desire to make a difference within the organization. An exceptional ability to grasp new concepts and learn while providing excellent service is critical for this position.
**This is a fully in-office role.**
If you have been looking for an opportunity in the banking/mortgage industry, have the desire to work hard, are dedicated to your individual success, and take pride in the achievement and growth within a team, then we want to hear from you!!!
The Customer Service Representative will handle customer inquiries made via telephone, email, live chat or other electronic means. By using job knowledge and the information available, the Customer Service Representative will make every effort to answer customer questions via first call resolution. This position will educate customers about Northpointe products and services and up-sell and cross-sell other products based on the customer needs.
Responsibilities:• Handle all customer interactions in a professional and courteous manner.
• Provide accurate information to all customers, including explanation of products and policies.
• Work with third party vendors to obtain necessary documents for the loan file.
• Take every step possible to answer the client's question or solve the problem during the call, without transferring the client to another employee or department. When follow-up is required, doing so within the timeframe committed to the client (same day/< 24 hour service level commitment).
• Accurately enters or confirms client information into bank systems; initiates and/or completes proper request forms in assisting clients.
• Educates the client about Bank products and services and up-sells and cross-sells other products based on the client's needs.
• Maintain a working knowledge of all products that Northpointe offers and the necessary documents required for each program.
• Meet established standards and guidelines with regard to compliance, job knowledge, quality, attendance, efficiency, initiative, customer service, and overall performance.
• Maintain customer confidence by providing ongoing quality service and keeping all files and information confidential.
• Maintain up-to-date knowledge and compliance with internal policies and procedures. Understand and ensure compliance with laws, rules, and regulations affecting our institution.
Requirements:• High school diploma or equivalent.
• At least one year of customer service experience preferred.
• Knowledge of Deposit and Loan products and procedures.
• Proven organizational skills and demonstrated ability to prioritize and multi-task
• Demonstrated ability to resolve complicated issues as they arise
• Proficient computer skills (i.e., Microsoft Word, Excel, Outlook, any other mortgage software, etc.).
• Professional demeanor and interaction with all customers (internal and external).
• Effective interpersonal and communications (written and verbal) skills.
• Ability to work effectively in a team-oriented environment as well as independently.
• Must be a self-starter with the ability to work with minimal supervision while obtaining satisfactory results.
• Ability to pay attention to detail while handling a high volume of work with multiple interruptions.
• Ability to communicate effectively with supervisors, co-workers and customers, work independently and is self-motivated.
• Effective project management skills and the ability to proactively problem-solve.
• Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
Our Hiring Philosophy:Northpointe Bank recognizes that the quality of our people is the foundation for our success. Attracting individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.
It is the policy of Northpointe Bank and its subsidiaries to provide equal employment opportunities (EEO) to all persons regardless of age, race, sex, religion, national origin, handicap, marital status, or other attributes not pertinent to the job requirements. This policy reflects our practice of making all employment decisions, from recruitment to promotions, based on an individual's qualifications without discrimination on any basis.
Benefit Information:• Medical
• Dental
• Vision
• Life, LTD, & AD&D
• Dependent Care Spending Plan (DCSA)
• Employer Stock Ownership Plan with 401(k) feature and company match
• Complimentary Banking Services
• Tuition Assistance
AA - EOE
Full Time
Banking
$31k-39k (estimate)
08/11/2023
06/11/2024
northpointe.com
ATLANTA, GA
100 - 200
1999
Private
$200M - $500M
Banking
Northpointe Bank is a provider of financial services such as credit, mortgage and loans.
The job skills required for Customer Service Representative include Customer Service, Commitment, Products and Services, Written Communication, Attention to Detail, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.