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Overview
We’re looking for a customer-centric, energetic and highly-motivated individual to join our Customer Success Team. The ideal candidate should have a proven track record of account management, maintaining high customer renewal rates as a result of ongoing customer engagement, leadership, and outstanding communication skills. As a CSM, you will be responsible for cultivating and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and driving ROI, leading to strong renewals and growth opportunities. The CSM will serve as the primary point of contact for key customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted advisor.
About the Role
About You
About Grata:
Grata is the first search engine for company discovery, providing a single source of truth to find small to middle market private companies. We are developing cutting-edge search technology leveraging NLP and ML to automate the B2B research process on millions of small and medium businesses in the U.S. We’ve recently experienced significant growth and raised capital from top investors who built Google and transformed the finance industry.\
When we find the right person, we strive to put our best foot forward with an offer we hope you find compelling. Actual compensation packages at the time of offers are based on a wide array of factors unique to each candidate, including, but not limited to: what you’d like to be paid, the skills/experience you bring and any role-dependent factors such as software expertise, what similar jobs pay in the NYC area, and our commitment to equal pay for equal work among those you’ll be working with. The compensation for this role is targeted at $70,000-75,000, plus equity and variable pay based on goals and quota attainment. Transparency is a core value at Grata, and we welcome direct conversations with each candidate about compensation in all of our initial calls.
Grata is committed to building an inclusive, equitable, and diverse organization. We embrace equal opportunity for all applicants and seek to foster a culture of belonging for our employees. We recognize and appreciate that the more inclusive we are, the better we will function as a team. Grata welcomes qualified applicants of any race, color, ancestry, religion, sex, national origin, gender identity, gender expression, age, marital or family status, disability, military veteran status, and any other status or background.
Full Time
$57k-70k (estimate)
07/05/2023
04/06/2024
grata.co
New York City, NY
<25
The job skills required for Customer Success Associate include Customer Satisfaction, Attention to Detail, Leadership, Verbal Communication, Presentation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Success Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Success Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Success Associate positions, which can be used as a reference in future career path planning. As a Customer Success Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Associate. You can explore the career advancement for a Customer Success Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Associate job description and responsibilities
Customer success associate look out for their customer’s business and work with them to find solutions to pain points.
02/16/2022: Provo, UT
They're also able to provide the technical product support and training necessary to keep their customers happy.
02/27/2022: Anchorage, AK
Customer Success Associate are responsible for creating loyal customers who come back again and again.
03/18/2022: Santa Barbara, CA
On a smaller scale, customer success associate are constantly juggling many tasks for multiple customers.
03/06/2022: Pocatello, ID
Customer associates look out for their customer’s business and work with them to find solutions to pain points.
02/11/2022: Akron, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Associate jobs
The scope of a CSA responsibility depends on the opportunity for mutual value creation, determined by solution complexity and customer size.
01/19/2022: Kansas City, KS
Successfully handling any and all of those responsibilities starts with open communication and transparency on the part of the customer success associates.
02/11/2022: Oakland, CA
Develop a customer success strategy to be successful for this position.
01/05/2022: Ann Arbor, MI
Build strong customer relationships to strengthen connectivity within the entrepreneurial ecosystem.
02/26/2022: Norfolk, VA
Developed profitable relationships with current and prospective customers, and provided exceptional customer support through attentiveness and extensive product knowledge.
04/02/2022: Fort Collins, CO
Step 3: View the best colleges and universities for Customer Success Associate.