178 Customer Success Associate Jobs in New York, NY
Eulerity is Hiring a Customer Success Associate Near New York, NY
Our industry-recognized proprietary software solution supports the creation, execution, and analysis of paid marketing across all major digital channels including Google Search, Social Media (Facebook / Instagram), Display, & Video. We are currently seeking an organized and communicative Customer Success Associate to support our rapidly growing client base!
Responsibilities:
- Educate users on digital marketing best practices and how our platform can help them achieve business goals
- Act as main point of contact for business owners from varying brands using our technology to market their businesses
- Assist clients with marketing strategy and review performance on channels including but not limited to Google Adwords (Search), Facebook and Instagram (Social Media), Google Display Network, YouTube, etc.
- Host onboarding sessions to educate new users how to activate campaigns and use the Eulerity platform
- Understand client objectives and KPIs, and steward successful use of the Eulerity platform
- Interface with clients through emails and phone calls to provide support and platform/marketing expertise
- Work closely with Technical Account Managers to track media placements to ensure delivery in full, proactively analyze campaign metrics and optimize
- 1-2 years of relevant Account Management experience **Preferred: experience with Account Management at a technology company
- Quick learner and ability to manage multiple priorities and projects
- Excellent communication skills with the ability to educate and train clients and users
- Very organized and keen attention to detail
- Strong analytical and creative skills
- Out-of-the-box thinker with problem-solving / consultative approach
- High energy and a teamwork mentality is a must
- Must be proficient with Excel, PowerPoint and Word
- Excellent interpersonal and communication skills in English
- Salary range ($60K - $70K)
- Comprehensive benefits - medical, dental, vision
- Unlimited PTO
- 401(k) match
- Hybrid model (1-2x in office per week)
Job Summary
Full Time
$73k-100k (estimate)
04/28/2024
05/11/2024
eulerity.com
CHINATOWN, NY
25 - 50
2017
<$5M
IT Outsourcing & Consulting
Related Companies
The following is the career advancement route for Customer Success Associate positions, which can be used as a reference in future career path planning. As a Customer Success Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Associate. You can explore the career advancement for a Customer Success Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Associate job description and responsibilities
Customer success associate look out for their customer’s business and work with them to find solutions to pain points.
02/16/2022: Provo, UT
They're also able to provide the technical product support and training necessary to keep their customers happy.
02/27/2022: Anchorage, AK
Customer Success Associate are responsible for creating loyal customers who come back again and again.
03/18/2022: Santa Barbara, CA
On a smaller scale, customer success associate are constantly juggling many tasks for multiple customers.
03/06/2022: Pocatello, ID
Customer associates look out for their customer’s business and work with them to find solutions to pain points.
02/11/2022: Akron, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Associate jobs
The scope of a CSA responsibility depends on the opportunity for mutual value creation, determined by solution complexity and customer size.
01/19/2022: Kansas City, KS
Successfully handling any and all of those responsibilities starts with open communication and transparency on the part of the customer success associates.
02/11/2022: Oakland, CA
Develop a customer success strategy to be successful for this position.
01/05/2022: Ann Arbor, MI
Build strong customer relationships to strengthen connectivity within the entrepreneurial ecosystem.
02/26/2022: Norfolk, VA
Developed profitable relationships with current and prospective customers, and provided exceptional customer support through attentiveness and extensive product knowledge.
04/02/2022: Fort Collins, CO
Step 3: View the best colleges and universities for Customer Success Associate.
