Job DescriptionSinglePlatform is looking for a driven, patient and passionate problem solver to join our team. In this role you will be responsible for training and on-boarding new customers and managing customer relationships through their entire life cycle. We’re looking for superior people skills and a positive attitude.At SinglePlatform, we’re helping small businesses get discovered by allowing them to reach customers everywhere across the online universe. This means that the mom and pop coffee shop on the corner can have the same reach as the big guys from Seattle. And you can be a part of making that happen. What you’ll do:On-board and train new customersBuild & strengthen customer relationshipsManage incoming calls and emails and handle appropriate follow-up calls and emailsAddress, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfactionCoordinate and train all new customer starts in an efficient and streamlined wayHave a comprehensive knowledge of the company’s business model in order to answer all customer related inquiresDemonstrate the value of SinglePlatform to our customers every day by providing amazing customer supportQualifications What you have:Bachelor’s degree preferredMad multi-tasking skillsExceptional verbal communication skills, especially over the phoneA positive, polite, confident, sincere and friendly dispositionThe ability to solve problems & to think quickly on your feet (figuratively – we’ll provide a chair)The ability to stay calm, cool and collected during stressful phone conversationsFlexibility – we’re growing and evolving, and you’ll need to come along for the rideAn eye for detail