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Grainger is a leading broad line distributor with operations in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.
We're looking for passionate people who can move our company forward. We have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.
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We're hiring full-time INBOUND phone Customer Service Representatives to start in April 2024! You'll be part of a team reporting to a Supervisor, Customer Experience. Join us at1150 W. Grove Parkway, Tempe, AZ 85283.
Pay
Start at $19.50/hour with three automatic raises in 12 months bringing your pay to $20.70/hour!
Shifts, Training & Work Environment:
We are hiring for our shift of 9:30 a.m. to 6:00 p.m. local AZ time Monday through Friday.
Our 8-week ONSITE training academy will provide you with the knowledge and tools you need to best serve our customers. You will be provided with equipment - laptop, dual monitors, keyboard and accessories in the first week.
After graduation (completion of 8-week training), team members meeting work from home requirements will enjoy a HYBRID work environment of three days onsite and two days at home (2 days working at home are your choice and can change each week based on your preference).
You can earn additional flexibility to work from home up to 5 days a week, and you will be eligible to participate in a bidding process for alternate work shifts.
You Will:
Build customer relationships by responding to a high volume of INBOUNDphone calls.
Work with customers and Sales team members daily in a team-based environment.
Use a computer and multiple computer programs with periods of sitting up to 8 hours per day.
Resolve customers' challenges by using all resources for account selection, product identification, order placement, and ordermanagement.
Resolve pricing and invoicing discrepancies, apply credit, and implement return procedures.
You Have:
High School diploma or equivalent.
At least 1 year of customer service experience.
Comfortable commuting to our facility from your home.
A quiet, secure, professional workspace at home dedicated to job activity.
Proficiency in operating and navigating multiple PC-based programs at once.
Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download and ping less than 80 milliseconds
Our Benefits:
With benefits starting day one, our programs provide choice and flexibility to meet team members' individual needs. Check out some of the rewards available to you with Grainger:
Medical, dental, vision and life insurance coverage with virtual access to board-certified doctors for urgent care and prescription refill needs
6 free sessions each year with a licensed therapist to support emotional wellbeing
Paid time off (PTO) and 6 company holidays per year
Access to up to 30% of your paycheck before payday to help with financial emergencies
Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required
Tuition reimbursement, student loan refinancing and free access to financial counseling, education and tools
Employee discounts and more!
Grainger is an equal opportunity/affirmative action employer. We provide equal employment opportunities regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, religion, age, disability status, veteran status, or any other protected characteristic. Our commitment to inclusivity includes offering reasonable accommodations during the hiring process. If you require an accommodation during interviews, please let us know and we will provide the appropriate assistance.
#LI-MF1
#LI-Hybrid
Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.Full Time
Wholesale
$38k-47k (estimate)
12/28/2023
06/27/2024
grainger.com
ALBANY, NY
15,000 - 50,000
1927
Public
JOE BIRENIAK
$10B - $50B
Wholesale
Grainger is an Illinois-based industrial supply company that distributes MRO products such as fasteners, adhesives, and pipes for the commercial sector across US and Canada.
The job skills required for Customer Service Rep (hybrid) include Customer Service, Life Insurance, Flexibility, Customer Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Rep (hybrid). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Rep (hybrid). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Rep (hybrid) positions, which can be used as a reference in future career path planning. As a Customer Service Rep (hybrid), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Rep (hybrid). You can explore the career advancement for a Customer Service Rep (hybrid) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Rep job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
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Step 3: View the best colleges and universities for Customer Service Rep.