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Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
$750 Hiring bonus - paid at 90 days
$16.25-$17/HR
***Must be able to work on-site***
**Summary of This Role**
Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.
* Resolve client and/or merchants technical support issues relating to point of service (POS) products, such as but not limited to dial-up card swipe terminals and standard software-based systems, and provide standardized responses by utilizing established documentation and processes and begins to assist clients/merchants with technical support issues not included in the established documentation. Enters required and additional relevant information into databases while resolving customer issues.
* Further develops knowledgebase to include newly implemented or revisions to POS products, policies, procedures, and regulations through the continued participation in on-going training and reference to online manuals. Begins to interpret polices, procedures, compliance and association regulations.
**Minimum Qualifications**
* High School Diploma or Equivalent
* Typically Minimum 2 Years Relevant Exp
**Preferred Qualifications**
* Typically Minimum 4 Years Relevant Exp
* Previous customer service experience with a focus on payments industry
* Skills / Knowledge - Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
* Job Complexity - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.
* Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments.
* Computer Skills - Basic computer skills
* Industry Knowledge - Ability to develop basic payments industry knowledge
* Research - Basic ability to research issues and resolve customer inquiries
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
locationTempe, Arizona, USAlocationTempe, Arizona, USAlocationTempe, Arizona, USA
Full Time
$35k-45k (estimate)
05/07/2024
05/20/2024
tsys.com
PANAMA CITY, FL
7,500 - 15,000
1983
Private
PHILLIP CHRISTO
$200M - $500M
TSYS offers mobile POS, credit card and commercial payment processing solutions for enterprises.
The following is the career advancement route for Customer Service Rep positions, which can be used as a reference in future career path planning. As a Customer Service Rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Rep. You can explore the career advancement for a Customer Service Rep below and select your interested title to get hiring information.
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Quotes from people on Customer Service Rep job description and responsibilities
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
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Don’t worry about acquiring expensive gear; focus on the learning first.
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Step 3: View the best colleges and universities for Customer Service Rep.